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HubSpot

Hubspot Live Chat

Composite Score

8.0 /10

CX Score

8.2 /10

20 Reviews Write a Review

What is Hubspot Live Chat?

Connect with your website visitors in real time to convert new leads, close more deals, and provide better support to your customers.

Company Details

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Awards & Recognition

Hubspot Live Chat won the following awards in the Chatbots category

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2 Top Rated Capabilities

7 Top Rated Features

Latest Award, 2024

0 Top Rated Capabilities

2 Top Rated Features

2023

Hubspot Live Chat Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Hubspot Live Chat.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

90 Plan to Renew

2
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Hubspot Live Chat?

0% Negative

12% Neutral

88% Positive

Pros

Reliable
Performance Enhancing
Inspires Innovation
Friendly Negotiation

Feature Ratings

Average 86

Workflow Processing

Translation

Multi-channel

Learning and Adaptability

Scheduled Availability

Integration With CRM

Leads Generation

Personalized Service

Knowledgebase

Application Programming Interface

Voice or Text Input

Vendor Capability Ratings

Average 79

Availability and Quality of Training

Product Strategy and Rate of Improvement

Quality of Features

Business Value Created

Ease of Implementation

Breadth of Features

Ease of Data Integration

Ease of Customization

Vendor Support

Ease of IT Administration

Usability and Intuitiveness

Hubspot Live Chat Reviews

Andrew B.

Role: Sales Marketing
Industry: Insurance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2023

Great product to offer a wide range of services

Likeliness to Recommend

9 /10

What differentiates Hubspot Live Chat from other similar products?

Ease of use, support is great, easy onboarding

What is your favorite aspect of this product?

Ease of use and easy to set up

What do you dislike most about this product?

Price and some features can take a while to get used to

What recommendations would you give to someone considering this product?

I would review it against other competitors.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Albert R.

Role: Sales Marketing
Industry: Consulting
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2023

A tool for current care

Likeliness to Recommend

8 /10

What differentiates Hubspot Live Chat from other similar products?

Unlike other ways of serving customers, this customer service system has allowed business websites to be a more accessible path to solving problems or customer concerns. It is well recognized for being easy to deploy and implement.

What is your favorite aspect of this product?

What I like about this site is its ease, it is the type of tool that connects customers and operators more efficiently without having to use complicated systems, it understands the need for companies to find tools that allow them to be connected with customers in all places allowing to be more precise in what the clients want

What do you dislike most about this product?

There are no changes I've seen in the tool that need to be made.

What recommendations would you give to someone considering this product?

Allows customers to feel cared for

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Trustworthy

Sonia C.

Role: Sales Marketing
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2023

Super quick assistance!

Likeliness to Recommend

10 /10

What differentiates Hubspot Live Chat from other similar products?

Super quick responses ! And always readily available to help.

What is your favorite aspect of this product?

Super quick !

What do you dislike most about this product?

Honestly I cannot think of any.

What recommendations would you give to someone considering this product?

If you went quick responses and assistance, this would be the best for you. No need to exchange emails or jump on phone calls.

Pros

Continually Improving Product
Reliable
Enables Productivity
Unique Features

Cons

Under Delivered

Latest Research

Hubspot Live Chat

What is Hubspot Live Chat?

Company Details

Need Assistance?

Awards & Recognition

Hubspot Live Chat Ratings

87 Likeliness to Recommend

1 Since last award

90 Plan to Renew

2 Since last award

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Hubspot Live Chat?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Workflow Processing By leveraging the chatbot’s AI capabilities, the intelligent routing of data across an organization, based on pre-defined parameters of a workflow.

Translation Supports automatic translate to multiple languages.

Multi-channel Supports live chat, mobile app, powerbot and messenger

Learning and Adaptability The chatbot should have the ability to learn the characteristics of the human with whom it is interacting. This can include speech nuances.

Scheduled Availability The ability to schedule when the chatbot will be available, if its role is to augment a service desk on an after hours basis.

Integration With CRM The chatbot’s integration with the organization’s CRM would allow for customer information to be queried, once the customer’s identity has been verified.

Leads Generation The chatbot can take its interaction as input as a possible new sales lead, for follow-up by an organization’s business development office.

Personalized Service In conjunction with CRM integration, or through the use of browser cookies, the chatbot can be configured to deliver a more personalized service to the client.

Knowledgebase Allows users to create knowledgebase articles, metadata tags, creation data and author's name

Application Programming Interface For more customized needs, the chatbot may have an API which would allow an in-house developer to access features of the chatbox.

Voice or Text Input Chatbot interaction through audible (voice) or text (keyboard) input.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Hubspot Live Chat Reviews

Andrew B.

Great product to offer a wide range of services

Likeliness to Recommend

Pros

Albert R.

A tool for current care

Likeliness to Recommend

Pros

Sonia C.

Super quick assistance!

Likeliness to Recommend

Pros

Cons

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Title

1
Since last award

2
Since last award

1
Since last award

Feature Ratings

Workflow Processing

Translation

Multi-channel

Learning and Adaptability

Scheduled Availability

Integration With CRM

Leads Generation

Personalized Service

Knowledgebase

Application Programming Interface

Voice or Text Input

Vendor Capability Ratings

Availability and Quality of Training

Product Strategy and Rate of Improvement

Quality of Features

Business Value Created

Ease of Implementation

Breadth of Features

Ease of Data Integration

Ease of Customization

Vendor Support

Ease of IT Administration

Usability and Intuitiveness