What is Hubspot Live Chat?
Connect with your website visitors in real time to convert new leads, close more deals, and provide better support to your customers.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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87 Likeliness to Recommend
1
Since last award
90 Plan to Renew
2
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Hubspot Live Chat?
Pros
- Reliable
- Performance Enhancing
- Inspires Innovation
- Friendly Negotiation
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Workflow Processing
Translation
Multi-channel
Learning and Adaptability
Scheduled Availability
Integration With CRM
Leads Generation
Personalized Service
Knowledgebase
Application Programming Interface
Voice or Text Input
Vendor Capability Ratings
Availability and Quality of Training
Product Strategy and Rate of Improvement
Quality of Features
Business Value Created
Ease of Implementation
Breadth of Features
Ease of Data Integration
Ease of Customization
Vendor Support
Ease of IT Administration
Usability and Intuitiveness
Hubspot Live Chat Reviews
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: Business Leader or Manager
Submitted Oct 2022
OUR CUSTOMERS PREFER TO TALK TO A LIVE PERSON
Likeliness to Recommend
Pros
- Reliable
- Efficient Service
- Effective Service
- Inspires Innovation
Kristin M.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Oct 2022
Quality Solution
Likeliness to Recommend
What differentiates Hubspot Live Chat from other similar products?
Branding for the most part.
What is your favorite aspect of this product?
Integration with existing CRM.
What do you dislike most about this product?
Slightly glitchy at times.
What recommendations would you give to someone considering this product?
Do your research and take into account all options.
Pros
- Trustworthy
- Fair
- Reliable
- Caring
Cons
- Slower Product Innovation
- Under Delivered
- Charges for Enhancements
Ignacio R.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jun 2022
Likeliness to Recommend
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity