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Hubspot Live Chat Logo
Hubspot Live Chat Logo
HubSpot

Hubspot Live Chat

Composite Score
8.0 /10
CX Score
8.2 /10
Category
Hubspot Live Chat
8.0 /10

What is Hubspot Live Chat?

Connect with your website visitors in real time to convert new leads, close more deals, and provide better support to your customers.

Company Details


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Awards & Recognition

Hubspot Live Chat won the following awards in the Chatbots category

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Hubspot Live Chat Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Hubspot Live Chat.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

90 Plan to Renew

2
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Hubspot Live Chat?

0% Negative
12% Neutral
88% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Inspires Innovation
  • Friendly Negotiation

Feature Ratings

Average 86

Workflow Processing

94

Translation

91

Multi-channel

91

Learning and Adaptability

91

Scheduled Availability

88

Integration With CRM

88

Leads Generation

88

Personalized Service

85

Knowledgebase

84

Application Programming Interface

81

Voice or Text Input

80

Vendor Capability Ratings

Average 79

Availability and Quality of Training

85

Product Strategy and Rate of Improvement

83

Quality of Features

83

Business Value Created

81

Ease of Implementation

80

Breadth of Features

79

Ease of Data Integration

78

Ease of Customization

76

Vendor Support

75

Ease of IT Administration

75

Usability and Intuitiveness

75

Hubspot Live Chat Reviews

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Oct 2022

OUR CUSTOMERS PREFER TO TALK TO A LIVE PERSON

Likeliness to Recommend

10 /10

Pros

  • Reliable
  • Efficient Service
  • Effective Service
  • Inspires Innovation

Kristin M.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Quality Solution

Likeliness to Recommend

8 /10

What differentiates Hubspot Live Chat from other similar products?

Branding for the most part.

What is your favorite aspect of this product?

Integration with existing CRM.

What do you dislike most about this product?

Slightly glitchy at times.

What recommendations would you give to someone considering this product?

Do your research and take into account all options.

Pros

  • Trustworthy
  • Fair
  • Reliable
  • Caring

Cons

  • Slower Product Innovation
  • Under Delivered
  • Charges for Enhancements

Ignacio R.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2022

Likeliness to Recommend

8 /10

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Most Popular Hubspot Live Chat Comparisons

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