What is HubSpot Service Hub?
To increase customer retention, you need to focus on delivering customer value. Service Hub turns your customer experience from a cost center to a revenue driver. Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. More time for proactive service that delights, retains, and grows your customer base.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceHubSpot Service Hub Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on HubSpot Service Hub.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
100 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love HubSpot Service Hub?
Pros
- Performance Enhancing
- Trustworthy
- Efficient Service
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Multiple File Type Support
AI Capabilities
Role-Based Access
Workflow and Approval Management
Version Control
Configurable Knowledge Repository
Reporting and Analytics
Social Features
Rich Text Editor
Intelligent Search
Multi-Language Support
Vendor Capability Ratings
Vendor Support
Ease of IT Administration
Ease of Implementation
Availability and Quality of Training
Usability and Intuitiveness
Quality of Features
Ease of Data Integration
Business Value Created
Breadth of Features
Ease of Customization
Product Strategy and Rate of Improvement
Also Featured in...
HubSpot Service Hub Reviews
Umang T.
- Role: Sales Marketing
- Industry: Consulting
- Involvement: End User of Application
Submitted Oct 2024
AI-powered robust tool to scale customer retention
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
HubSpot Service Hub is AI-powered and omni channel unified toolkit that facilitates businesses to deliver excellent customer value and support which helps the organization to increase higher customer retention that fuels the business growth. HubSpot Service Hub offers various distinct features such as omni channel messaging, integration with HubSpot ecosystem, customer success workspace and feedback management tools that differentiates it from other similar products.
What is your favorite aspect of this product?
HubSpot Service Hub is seamlessly integrated with HubSpot's smart CRM that includes marketing and sales which helps providing comprehensive insights regarding the entire lifecycle and business operations and unify the customer facing teams of the organization. This fosters strong alignment and collaboration among the customer facing teams including marketing and sales team which ensures that organization's customer support and interactions and strongly backed by confidence, context and credibility, which ultimately increases customer retention and fuels business growth. These are my favorite aspect of this product.
What do you dislike most about this product?
HubSpot Marketing Hub is a robust and unified software designed to scale customer support and drive customer retention to fuel business growth. There is nothing as such to dislike about this product.
What recommendations would you give to someone considering this product?
If you are exploring a personalized AI-powered customer service platform that offers various features like omni channel messaging, call tracking and customer interactions tracking, SLA management and user friendly automated customer support tool which can help your business to easily scale customer satisfaction and increase customer retention which fuels business growth and make it scalable, then HubSpot Service Hub is the best tool you can opt for.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Tony F.
- Role: Sales Marketing
- Industry: Finance
- Involvement: End User of Application
Submitted Jul 2024
quick to use easy to learn
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
more in depth customization
What is your favorite aspect of this product?
love how it can do so many different things to help me
What do you dislike most about this product?
nothing really this product is simple awesome
What recommendations would you give to someone considering this product?
make sure you research the exact aspects that you need
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Hiba E.
- Role: Human Resources
- Industry: Finance
- Involvement: Business Leader or Manager
Submitted Mar 2024
Great, but not the smoothest,
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
Easy to use the set up features, automated workflows work well.
What is your favorite aspect of this product?
bulk adjustments
What do you dislike most about this product?
not all features can be adjusted by bulk. the connection between the "Conversation Inbox" and the Ticketing, they should be separated completely since not all features are connected.
What recommendations would you give to someone considering this product?
Ensure your internal processes flow with the product, as you cannot change a product to match your internal processes. We have a lot of internal emails as part of our internal process, which affects the automation of tickets, and have to manually adjust them as the system functions off the domain.
Pros
- Trustworthy
- Caring
- Respectful
- Client Friendly Policies
