What is HubSpot Service Hub?
To increase customer retention, you need to focus on delivering customer value. Service Hub turns your customer experience from a cost center to a revenue driver. Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. More time for proactive service that delights, retains, and grows your customer base.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
96 Plan to Renew
2
Since last award
81 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love HubSpot Service Hub?
Pros
- Respectful
- Fair
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Service Knowledge Management
Agent Scripting
Customer Self Service Capabilities
Customer Community Management
Contact Center Integration
Analytics and Reporting
Agent Collaboration
Multi Channel Support
Customer Service Workflow Management
Intelligent Search
Mobile Customer Care
Vendor Capability Ratings
Vendor Support
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Ease of IT Administration
Quality of Features
Availability and Quality of Training
Ease of Data Integration
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Customization
Also Featured in...
HubSpot Service Hub Reviews
Danish K.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2023
The Greatest Customer Success Software
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
HubSpot Service Hub's user-friendly UI, broad functionality, and outstanding customer support set it apart from competing customer service software. It's a one-stop shop for customer support with many features to manage interactions. The real-time reporting and customer feedback tools offer further customer satisfaction insights.
What is your favorite aspect of this product?
HubSpot Service Hub's broad customer service features are my favourite. From ticketing & automation to a knowledge base for customer self-service, live chat & bots for faster response times, customer feedback tools to assess customer happiness, and reporting to discover insights and improve, HubSpot Service Hub has it all. We stay organised and respond quickly to consumer inquiries with the shared inbox feature.
What do you dislike most about this product?
For non-techies, HubSpot Service Hub might be overwhelming. Their customer support team is always accessible to help you through the procedure.
What recommendations would you give to someone considering this product?
Anybody seeking for a complete and effective customer success software solution should consider HubSpot Service Hub. It's easy to use, customizable, and has many customer service features. HubSpot Service Hub has helped our team optimise operations, boost customer satisfaction, and improve results. It's the ultimate customer success software.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2023
My Experience with HubSpot Service Hub
Likeliness to Recommend
Pros
- Trustworthy
- Effective Service
- Altruistic
- Client's Interest First
Marva F.
- Role: Human Resources
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jan 2023
Best CRM for organizing all processes
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
The fact that I can obtain answers to my questions quickly and that everything is linked together means I don't have to switch between several apps. Hubspot's ability to sync with other programs and amass data is fantastic.
What is your favorite aspect of this product?
Having all of our customer data in one location and the ability to restrict access based on a user's role is a huge help to our organization. Without compromising the privacy of our sensitive data, we can give all members of the team access to the information they need to do their jobs.
What do you dislike most about this product?
I'd appreciate a high-level explanation of how everything works together. Since I use Hubspot for a variety of functions, including sales, customer service, and marketing, I've discovered that there are occasions when something doesn't work in CS since we've used a different record in sales and our contacts reflect this.
What recommendations would you give to someone considering this product?
That I can eliminate the need of many platforms. This is the largest issue that Hubpsot has resolved for me; I love how I can use it for Sales, marking, and CS with no trouble at all; I simply need to link everything appropriately.
Pros
- Enables Productivity
- Security Protects
- Helps Innovate
- Continually Improving Product