What is HubSpot Service Hub?
To increase customer retention, you need to focus on delivering customer value. Service Hub turns your customer experience from a cost center to a revenue driver. Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. More time for proactive service that delights, retains, and grows your customer base.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
96 Plan to Renew
2
Since last award
81 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love HubSpot Service Hub?
Pros
- Respectful
- Fair
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Service Knowledge Management
Agent Scripting
Customer Self Service Capabilities
Customer Community Management
Contact Center Integration
Analytics and Reporting
Agent Collaboration
Multi Channel Support
Customer Service Workflow Management
Intelligent Search
Mobile Customer Care
Vendor Capability Ratings
Vendor Support
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Ease of IT Administration
Quality of Features
Availability and Quality of Training
Ease of Data Integration
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Customization
Also Featured in...
HubSpot Service Hub Reviews
Daniella T.
- Role: Industry Specific Role
- Industry: Construction
- Involvement: End User of Application
Submitted Jan 2023
HubSpot Service Hub Is So Impressive
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
With HubSpot Service Hub, we are able to manage our relationships with our customers easily. HubSpot Service Hub enables us to track our customers' chats and maintain good relationships.
What is your favorite aspect of this product?
The interface of HubSpot Service Hub is so impressive and simple to understand. The support team of HubSpot Service Hub is also so helpful.
What do you dislike most about this product?
All the features of HubSpot Service Hub works well for us. I do not dislike anything about HubSpot Service Hub.
What recommendations would you give to someone considering this product?
I highly recommend HubSpot Service Hub. HubSpot Service Hub is so reliable and simple to manage.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Lisa S.
- Role: Consultant
- Industry: Consulting
- Involvement: End User of Application
Submitted Jan 2023
Revolutionize Your Customer Support with HubSpot
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
We utilize live chat on our website, and I appreciate how it's connected to the ticketing system so that, if necessary, discussions may be turned into tickets. We also value the ability to chat live outside of the HubSpot interface using Slack. Even the computer-illiterate individuals in our company found the UI to be incredibly user-friendly.
What is your favorite aspect of this product?
It is highly beneficial to keep consumers satisfied to have a ticketing system and real-time access for them to check the status of their tickets and even ask questions regarding the development. Additionally, designing personalized customer surveys is a great way to enhance services. CSAT and NPS surveys are fairly simple to set up. You can customize email surveys that HubSpot has already configured.
What do you dislike most about this product?
For heavy volume, the ticket system is not intended. No one on the team can be seen in the ticket. We miss emails unless we double-check our notifications if a consumer answers a closed ticket because it doesn't reopen. confined reporting Because there are so many features and functionalities, it is a little complicated.
What recommendations would you give to someone considering this product?
While it comes to having all the information required when assisting clients, the service system's connectivity with the rest of Hubspot is a huge benefit. The ticketing system's versatility enables us to keep track of several areas of our operations on simple-to-read status boards that display development and suggest future steps for our production process.
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Trustworthy
Daniel F.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Dec 2022
Feature rich software that is easy to use
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
Very serviceable support team willing to work with you
What is your favorite aspect of this product?
Ease of use
What do you dislike most about this product?
Nothing to dislike actually, it ticked all the right boxes for me
What recommendations would you give to someone considering this product?
The software platform is easy to use and highly functional
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing