What is HubSpot Service Hub?
To increase customer retention, you need to focus on delivering customer value. Service Hub turns your customer experience from a cost center to a revenue driver. Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. More time for proactive service that delights, retains, and grows your customer base.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
96 Plan to Renew
2
Since last award
81 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love HubSpot Service Hub?
Pros
- Respectful
- Fair
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Service Knowledge Management
Agent Scripting
Customer Self Service Capabilities
Customer Community Management
Contact Center Integration
Analytics and Reporting
Agent Collaboration
Multi Channel Support
Customer Service Workflow Management
Intelligent Search
Mobile Customer Care
Vendor Capability Ratings
Vendor Support
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Ease of IT Administration
Quality of Features
Availability and Quality of Training
Ease of Data Integration
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Customization
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HubSpot Service Hub Reviews
Philip S.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Sep 2022
I adore the cutting-edge, user-friendly platform.
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
The JIRA integration is without a doubt my favorite component.
What is your favorite aspect of this product?
The nicest thing is how quickly I can speak with someone on the phone about even the most basic queries and receive extremely complicated responses. When I needed it the most, reps have helped me think things through and for hours at a time, but I can also have a one-minute talk, find a quick solution, and move on. Every person I speak with on the phone is kind and eager to go above and above.
What do you dislike most about this product?
The only serious problem we've encountered thus far was configuring SSO for our users to access the Hubspot Knowledge Base. We employ a very extensive and well-known authentication procedure, but we had to apply too many workarounds to make the SSO function. It seems sense to concentrate on well-known products like Okta, but completing the SSO proved just too challenging.
What recommendations would you give to someone considering this product?
It enables us to construct new website pages and landing pages for marketing purposes without utilizing costly engineering resources.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Erick C.
- Role: Industry Specific Role
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2022
Good product better if you use Marketing and Sales
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
The huge app marketplace with dozens of software ready to integrate with.
What is your favorite aspect of this product?
Incredibly powerful workflows.
What do you dislike most about this product?
Being so customizable takes its toll. Implement it and get it ready to use is complex, can last a while and their implementation team isn't that helpful.
What recommendations would you give to someone considering this product?
Evaluates its tools stack.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Shweta B.
- Role: Information Technology
- Industry: Engineering
- Involvement: End User of Application
Submitted Sep 2022
HotSpot is well organized tool !
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
Easy to maintain and install the software differentiate it from others.
What is your favorite aspect of this product?
Very easy to integrate and get started. Tracking tickets and managing inboxes is very structured and organized. 360 degree view are easy to set up.
What do you dislike most about this product?
Site Speed need to be improved. Tool is bit expensive. Multiple automation features are missing.
What recommendations would you give to someone considering this product?
This tool integrate perfectly with HubSpot CRM in in the table view.
Pros
- Reliable
- Respectful
- Continually Improving Product
- Performance Enhancing