What is HubSpot Service Hub?
To increase customer retention, you need to focus on delivering customer value. Service Hub turns your customer experience from a cost center to a revenue driver. Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. More time for proactive service that delights, retains, and grows your customer base.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
96 Plan to Renew
2
Since last award
81 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love HubSpot Service Hub?
Pros
- Respectful
- Fair
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Service Knowledge Management
Agent Scripting
Customer Self Service Capabilities
Customer Community Management
Contact Center Integration
Analytics and Reporting
Agent Collaboration
Multi Channel Support
Customer Service Workflow Management
Intelligent Search
Mobile Customer Care
Vendor Capability Ratings
Vendor Support
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Ease of IT Administration
Quality of Features
Availability and Quality of Training
Ease of Data Integration
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Customization
Also Featured in...
HubSpot Service Hub Reviews
Matt M.
- Role: C-Level
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Sep 2021
Very customizable! Quite a bit of setup required.
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
Everything is in one place! There are so many different softwares to combine information, but this pulls them together, a major gap in software right now.
What is your favorite aspect of this product?
Workflows, being able to automate repetitive tasks.
What do you dislike most about this product?
Learning curve, there are so many features that it takes a while to grasp its capabilities.
What recommendations would you give to someone considering this product?
Put in the work up front to have it set up as you need. Spend time clicking around the software to understand its limits. Release your "minimum viable product", then tweak as you go.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Blake W.
- Role: Operations
- Industry: Finance
- Involvement: Initial Implementation
Submitted Sep 2021
Easy to use, good product.
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
Hubspot is good for the company, saves us time.
What is your favorite aspect of this product?
Hubspot is good for the company, saves us time.
What do you dislike most about this product?
Sometimes it gets buggy due to it being web-based.
What recommendations would you give to someone considering this product?
Sometimes it gets buggy due to it being web-based.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Uri t.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Sep 2021
Seamless and fantastic product to improve efficacy
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
Highly intuitive and funtional software. The most awesome thing is to be able to integrate with industry leading platform for seamless experience. Support is helpful and quick to resolve queries.
What is your favorite aspect of this product?
Integration and queue management
What do you dislike most about this product?
Rare Occasional downtimes
What recommendations would you give to someone considering this product?
A good and efficient product to inprove efficiency and productivity and maintain proper control over the workforce
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing