What is HubSpot Service Hub?
To increase customer retention, you need to focus on delivering customer value. Service Hub turns your customer experience from a cost center to a revenue driver. Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. More time for proactive service that delights, retains, and grows your customer base.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceHubSpot Service Hub Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on HubSpot Service Hub.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
96 Plan to Renew
2
Since last award
81 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love HubSpot Service Hub?
Pros
- Respectful
- Fair
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Service Knowledge Management
Agent Scripting
Customer Self Service Capabilities
Customer Community Management
Contact Center Integration
Analytics and Reporting
Agent Collaboration
Multi Channel Support
Customer Service Workflow Management
Intelligent Search
Mobile Customer Care
Vendor Capability Ratings
Vendor Support
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Ease of IT Administration
Quality of Features
Availability and Quality of Training
Ease of Data Integration
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Customization
Also Featured in...
HubSpot Service Hub Reviews
Domonic S.
- Role: Sales Marketing
- Industry: Chemicals
- Involvement: Business Leader or Manager
Submitted Sep 2021
User friendly, good customization, not perfect
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
The ease of creating workflows and automated actions to customize and improve the user's experience and what we can deliver to the customers. I also think the UI is excellent
What is your favorite aspect of this product?
The ease of creating automated workflows
What do you dislike most about this product?
There are many minor niggles e.g. tickets not reopening if a customer replies from a forwarded email.
What recommendations would you give to someone considering this product?
It is an excellent product, however be prepared to mould your process to fit around the Hubspot ecosystem, and be prepared to shell out on licences, as trying to use a limited amount of licences can be prohibitive
Pros
- Helps Innovate
- Enables Productivity
- Trustworthy
- Respectful
Reuben C.
- Role: Sales Marketing
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2021
Simple functionality, look forward to future dev
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
Integrates with core CRM and other marketing tools, with a simple, easy to use back-end for management
What is your favorite aspect of this product?
The simplicity of the functionality and ability to have it as a login portal for private hub access.
What do you dislike most about this product?
The reporting is too basic.
What recommendations would you give to someone considering this product?
As with any product, make sure you consider all your key requirements of what you need the Service Hub to do for you. And make sure you can see those requirements in action.
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Fair
Cons
- Inhibits Innovation
- Slower Product Innovation
- Commodity Features
Przemysław C.
- Role: Consultant
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Sep 2021
Easy to use, but sometimes makes a duplicate.
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
Can be integrated with the Focus connection tool. Possibility to combine tickets.
What is your favorite aspect of this product?
All contact details in one place.
What do you dislike most about this product?
There is no Polish version
What recommendations would you give to someone considering this product?
It is worth using the product to form your own opinion
Pros
- Continually Improving Product
- Reliable
- Caring
- Saves Time