What is HubSpot Service Hub?
To increase customer retention, you need to focus on delivering customer value. Service Hub turns your customer experience from a cost center to a revenue driver. Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. More time for proactive service that delights, retains, and grows your customer base.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceHubSpot Service Hub Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on HubSpot Service Hub.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
96 Plan to Renew
2
Since last award
81 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love HubSpot Service Hub?
Pros
- Respectful
- Fair
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Service Knowledge Management
Agent Scripting
Customer Self Service Capabilities
Customer Community Management
Contact Center Integration
Analytics and Reporting
Agent Collaboration
Multi Channel Support
Customer Service Workflow Management
Intelligent Search
Mobile Customer Care
Vendor Capability Ratings
Vendor Support
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Ease of IT Administration
Quality of Features
Availability and Quality of Training
Ease of Data Integration
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Customization
Also Featured in...
HubSpot Service Hub Reviews
Angelo S.
- Role: Sales Marketing
- Industry: Food and Beverage
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2021
A complete all-in-one platform
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
the high customization of automatic flows and the high number of features
What is your favorite aspect of this product?
the high customization of automatic flows
What do you dislike most about this product?
some features are too limited
What recommendations would you give to someone considering this product?
the cost is quite high but it is a very complete platform
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Hakan k.
- Role: Sales Marketing
- Industry: Engineering
- Involvement: Business Leader or Manager
Submitted Sep 2021
Easy to use, but hard to connect other apps
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
On the cloud, easy to use
What is your favorite aspect of this product?
7/24 online
What do you dislike most about this product?
you can solve everything with 3 clicks
What recommendations would you give to someone considering this product?
easy to use
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Unique Features
Cons
- Vendor Friendly Policies
- Security Frustrates
Don G.
- Role: Industry Specific Role
- Industry: Communications
- Involvement: End User of Application
Submitted Sep 2021
Features that made my daily work life manageable
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
The efficiency and ease of use, integrations and automation, are what set this service apart from the rest of the competition. I've used many platforms before that never have I encountered something as easy to use, user-friendly and initiative as Hubspot. Our team will be using it for the foreseeable future.
What is your favorite aspect of this product?
System automation
What do you dislike most about this product?
The occasional slowness of the system now and then
What recommendations would you give to someone considering this product?
Consider making a layout that is easier to navigate/use. That part has always been an issue when we train new hires, but it's a total blessing for your day-to-day work life once you get used to it!
Pros
- Performance Enhancing
- Enables Productivity
- Helps Innovate
- Unique Features