What is HubSpot Service Hub?
To increase customer retention, you need to focus on delivering customer value. Service Hub turns your customer experience from a cost center to a revenue driver. Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. More time for proactive service that delights, retains, and grows your customer base.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceHubSpot Service Hub Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on HubSpot Service Hub.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
96 Plan to Renew
2
Since last award
81 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love HubSpot Service Hub?
Pros
- Respectful
- Fair
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Service Knowledge Management
Agent Scripting
Customer Self Service Capabilities
Customer Community Management
Contact Center Integration
Analytics and Reporting
Agent Collaboration
Multi Channel Support
Customer Service Workflow Management
Intelligent Search
Mobile Customer Care
Vendor Capability Ratings
Vendor Support
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Ease of IT Administration
Quality of Features
Availability and Quality of Training
Ease of Data Integration
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Customization
Also Featured in...
HubSpot Service Hub Reviews
Lanae d.
- Role: Operations
- Industry: Education
- Involvement: IT Leader or Manager
Submitted Sep 2021
Easy to use, but sometimes glitches.
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
Houses a lot of information and helps connect with customers.
What is your favorite aspect of this product?
It is nice to have contacts, companies, and inbox housed in one platform. Tracking the data is helpful as well.
What do you dislike most about this product?
Glitches almost daily.
What recommendations would you give to someone considering this product?
A good choice to use.
Pros
- Efficient Service
- Effective Service
- Caring
- Respectful
Diana R.
- Role: Sales Marketing
- Industry: Healthcare
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2021
Very easy to use
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
Easy to use
What is your favorite aspect of this product?
Easy to use
What do you dislike most about this product?
Nothing its very nice
What recommendations would you give to someone considering this product?
Use it asap!
Pros
- Performance Enhancing
- Continually Improving Product
- Reliable
- Enables Productivity
Lijin J.
- Role: Finance
- Industry: Education
- Involvement: Business Leader or Manager
Submitted Sep 2021
Easy to use with training but little expensive
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
It is easily integrated with various types of the department within the same organisation such as marketing, accounts, and centre operation leader can be easily linked into one single conversation using the email/call directory.
What is your favorite aspect of this product?
calls and email option, meeting, notes, and assigning option at one single page helps to get all going in one place.
What do you dislike most about this product?
I liked the way it shows everything and nothing much to dislike for now.
What recommendations would you give to someone considering this product?
If anyone who is unable to have control across a various department or various people on a single department then this product can be helpful to get all your conversation at a single place and understand the status of your ticket/query raised.
Pros
- Continually Improving Product
- Enables Productivity
- Inspires Innovation
- Acts with Integrity