What is HubSpot Service Hub?
To increase customer retention, you need to focus on delivering customer value. Service Hub turns your customer experience from a cost center to a revenue driver. Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. More time for proactive service that delights, retains, and grows your customer base.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceHubSpot Service Hub Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on HubSpot Service Hub.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
96 Plan to Renew
2
Since last award
81 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love HubSpot Service Hub?
Pros
- Respectful
- Fair
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Service Knowledge Management
Agent Scripting
Customer Self Service Capabilities
Customer Community Management
Contact Center Integration
Analytics and Reporting
Agent Collaboration
Multi Channel Support
Customer Service Workflow Management
Intelligent Search
Mobile Customer Care
Vendor Capability Ratings
Vendor Support
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Ease of IT Administration
Quality of Features
Availability and Quality of Training
Ease of Data Integration
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Customization
Also Featured in...
HubSpot Service Hub Reviews
Sam B.
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Sep 2021
Hubspot is best CRM I've ever used!
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
The ease of use and the speed to competence vs other CRM's that I have used.
What is your favorite aspect of this product?
For me, the best part is the total level of customization that is available. Almost anything that we think of that we need to implement, Hubspot supports it!
What do you dislike most about this product?
I would like to change the fonts within Hubspot, I have dyslexia and they find it hard to read the standard fonts
What recommendations would you give to someone considering this product?
Buy it! It's great!
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Alexandra V.
- Role: Operations
- Industry: Other
- Involvement: Initial Implementation
Submitted Sep 2021
Great tool for managing customer service
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
Knowledge based platform with live Chat and Bots for faster response times to customer enquiries.
What is your favorite aspect of this product?
Easy to create and manage tickets direct from chats. Its user friendly tool making it easier to use and can be used across many teams/departments. Flexible knowledge base which is easy to set up and customize. Easy to migrate and integrate data. Easy to retrieve data from the Chats and excellent customer support to solving technical issues.
What do you dislike most about this product?
Nothing. It solves all our customer issues and problems.
What recommendations would you give to someone considering this product?
Great tool which will improve efficiency of your customer service team and improve on managing customer enquiries quickly.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Sarah T.
- Role: Operations
- Industry: Other
- Involvement: Initial Implementation
Submitted Sep 2021
Solid flexible customer service solution
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
Single platform for customer service with a flexible knowledge base; Live Chats and Bots, Customer surveys, Help centers and many more Which helps solve customer problems and enquiries more efficiently and accurate.
What is your favorite aspect of this product?
User friendly interface, easy to learn and use. Easy to set and customize its knowledge base. Easy to integrate and data. Easy to create tickets from live chat and Bots, making it easy to track customers enquiries. Excellent customer support from HubSpot service team.
What do you dislike most about this product?
A very superior tool with knowledge base for customers to help themselves, nothing to dislike.
What recommendations would you give to someone considering this product?
A great tool that will help customer service team to work more efficiently and manage a great amount of enquiries faster.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing