What is HubSpot Service Hub?
To increase customer retention, you need to focus on delivering customer value. Service Hub turns your customer experience from a cost center to a revenue driver. Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. More time for proactive service that delights, retains, and grows your customer base.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
96 Plan to Renew
2
Since last award
81 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love HubSpot Service Hub?
Pros
- Respectful
- Fair
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Service Knowledge Management
Agent Scripting
Customer Self Service Capabilities
Customer Community Management
Contact Center Integration
Analytics and Reporting
Agent Collaboration
Multi Channel Support
Customer Service Workflow Management
Intelligent Search
Mobile Customer Care
Vendor Capability Ratings
Vendor Support
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Ease of IT Administration
Quality of Features
Availability and Quality of Training
Ease of Data Integration
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Customization
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HubSpot Service Hub Reviews
Emma r.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Jan 2021
Great product!
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
Hubspot Service integrates seamlessly with other Hubspot products making it easy to improve customer engagement.
What is your favorite aspect of this product?
The knowledge base.
What do you dislike most about this product?
The workflows are somewhat limited.
What recommendations would you give to someone considering this product?
I would definitely recommend this product.
Pros
- Trustworthy
- Saves Time
- Fair
- Friendly Negotiation
Uzma K.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jan 2021
Easy to use but needs room for personalisation
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
Ease of use Feels like a one stop shop for all sales and marketing needs
What is your favorite aspect of this product?
Integration with slack Everything under a few tabs
What do you dislike most about this product?
Lack of personalisation - chatflows
What recommendations would you give to someone considering this product?
Add more personalisation when setting up chatflows Currently when i reply to an old chat through the chatflow my reply only reaches the chat by then the visitor has moved on/closed down the chat. It would save so much time If there's a way for my reply to reach the visitors email directly. As 99% of the time the visitors email is automatically captured.
Pros
- Performance Enhancing
- Trustworthy
- Respectful
- Acts with Integrity
Loureal A.
- Role: Industry Specific Role
- Industry: Engineering
- Involvement: End User of Application
Submitted Jan 2021
Easy to use
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
Data analysis
What is your favorite aspect of this product?
Having every aspect of our day-to-day tasks all in one medium
What do you dislike most about this product?
I don't think I have any dislikes at the moment
What recommendations would you give to someone considering this product?
This is great for keeping tracking of the volume of online interactions with customers/end-users. There's endless features available.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Effective Service