What is HubSpot Service Hub?
To increase customer retention, you need to focus on delivering customer value. Service Hub turns your customer experience from a cost center to a revenue driver. Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. More time for proactive service that delights, retains, and grows your customer base.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceHubSpot Service Hub Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on HubSpot Service Hub.
88 Likeliness to Recommend
96 Plan to Renew
2
Since last award
81 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love HubSpot Service Hub?
Pros
- Respectful
- Fair
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Service Knowledge Management
Agent Scripting
Customer Self Service Capabilities
Customer Community Management
Contact Center Integration
Analytics and Reporting
Agent Collaboration
Multi Channel Support
Customer Service Workflow Management
Intelligent Search
Mobile Customer Care
Vendor Capability Ratings
Vendor Support
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Ease of IT Administration
Quality of Features
Availability and Quality of Training
Ease of Data Integration
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Customization
Also Featured in...
HubSpot Service Hub Reviews
Ina E.
- Role: Sales Marketing
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jan 2021
Easy to use, great look, features need advancement
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
The look [sleek, professional], easy to navigate, allows log-in protected data
What is your favorite aspect of this product?
Ease of adding new pieces
What do you dislike most about this product?
Only being able to add photos and text
What recommendations would you give to someone considering this product?
Allow the sharing of PDFs and slides
Pros
- Reliable
- Trustworthy
- Saves Time
- Client Friendly Policies
Matthew K.
- Role: Operations
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jan 2021
Easy to use and implement within larger team
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
The simplicity of HS Service Hub is a key element here. Finding the right balance of features, while managing to keep it easy to implement is the differentiating factor.
What is your favorite aspect of this product?
There is a wide variety of features available for our team to use.
What do you dislike most about this product?
Not really any complaints. It does exactly what we want it to do. I wouldn't say I have any dislikes.
What recommendations would you give to someone considering this product?
Use it. It's a great tool for any team.
Pros
- Performance Enhancing
- Enables Productivity
- Trustworthy
- Respectful
Thomas C.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jan 2021
Easy to use, but a bit pricey. Great to B2B
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
Easy of use.
What is your favorite aspect of this product?
The sales pipeline.
What do you dislike most about this product?
Price, i love it but its very expensive for us based on the number of contacts
What recommendations would you give to someone considering this product?
Ensure you are only capturing leads you want to capture.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Cons
- Less Generous