What is HubSpot Service Hub?
To increase customer retention, you need to focus on delivering customer value. Service Hub turns your customer experience from a cost center to a revenue driver. Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. More time for proactive service that delights, retains, and grows your customer base.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
96 Plan to Renew
2
Since last award
81 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love HubSpot Service Hub?
Pros
- Respectful
- Fair
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Service Knowledge Management
Agent Scripting
Customer Self Service Capabilities
Customer Community Management
Contact Center Integration
Analytics and Reporting
Agent Collaboration
Multi Channel Support
Customer Service Workflow Management
Intelligent Search
Mobile Customer Care
Vendor Capability Ratings
Vendor Support
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Ease of IT Administration
Quality of Features
Availability and Quality of Training
Ease of Data Integration
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Customization
Also Featured in...
HubSpot Service Hub Reviews
Thomas C.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jan 2021
Easy to use, but a bit pricey. Great to B2B
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
Easy of use.
What is your favorite aspect of this product?
The sales pipeline.
What do you dislike most about this product?
Price, i love it but its very expensive for us based on the number of contacts
What recommendations would you give to someone considering this product?
Ensure you are only capturing leads you want to capture.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Cons
- Less Generous
Ana H.
- Role: Sales Marketing
- Industry: Media
- Involvement: End User of Application
Submitted Jan 2021
It's a game changer!
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
It helps every single part of the company and helps you grow by measuring everything you do!
What is your favorite aspect of this product?
The reports you're able to make!
What do you dislike most about this product?
I don't have any comments.
What recommendations would you give to someone considering this product?
Give yourself time to explore every single function.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Robert D.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jan 2021
Easy to use, just need mobile ticketing!
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
Contextual data: you can see each part of the customer journey from within HubSpot.
What is your favorite aspect of this product?
I enjoy the layout and the user-friendly interface.
What do you dislike most about this product?
I used to be unimpressed by automation workflows but it appears they're working on this component.
What recommendations would you give to someone considering this product?
I would recommend ensuring that the ticketing solution's capabilities is what your organization is looking for.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity