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HubSpot Service Hub Logo Award Winner Product Badge
HubSpot Service Hub Logo Award Winner Product Badge
HubSpot

HubSpot Service Hub

Composite Score
8.7 /10
CX Score
8.9 /10
Category
HubSpot Service Hub
8.7 /10

What is HubSpot Service Hub?

To increase customer retention, you need to focus on delivering customer value. Service Hub turns your customer experience from a cost center to a revenue driver. Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. More time for proactive service that delights, retains, and grows your customer base.

Company Details


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Awards & Recognition

HubSpot Service Hub won the following awards in the Customer Service - Enterprise category

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HubSpot Service Hub Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on HubSpot Service Hub.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

96 Plan to Renew

2
Since last award

81 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love HubSpot Service Hub?

1% Negative
8% Neutral
91% Positive

Pros

  • Respectful
  • Fair
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 83

Customer Service Knowledge Management

85

Agent Scripting

83

Customer Self Service Capabilities

83

Customer Community Management

83

Contact Center Integration

83

Analytics and Reporting

82

Agent Collaboration

82

Multi Channel Support

81

Customer Service Workflow Management

81

Intelligent Search

81

Mobile Customer Care

80

Vendor Capability Ratings

Average 81

Vendor Support

83

Ease of Implementation

83

Usability and Intuitiveness

83

Business Value Created

83

Ease of IT Administration

82

Quality of Features

82

Availability and Quality of Training

81

Ease of Data Integration

80

Product Strategy and Rate of Improvement

79

Breadth of Features

79

Ease of Customization

77

HubSpot Service Hub Reviews

Thomas C.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2021

Easy to use, but a bit pricey. Great to B2B

Likeliness to Recommend

9 /10

What differentiates HubSpot Service Hub from other similar products?

Easy of use.

What is your favorite aspect of this product?

The sales pipeline.

What do you dislike most about this product?

Price, i love it but its very expensive for us based on the number of contacts

What recommendations would you give to someone considering this product?

Ensure you are only capturing leads you want to capture.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Cons

  • Less Generous

Ana H.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2021

It's a game changer!

Likeliness to Recommend

10 /10

What differentiates HubSpot Service Hub from other similar products?

It helps every single part of the company and helps you grow by measuring everything you do!

What is your favorite aspect of this product?

The reports you're able to make!

What do you dislike most about this product?

I don't have any comments.

What recommendations would you give to someone considering this product?

Give yourself time to explore every single function.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Robert D.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2021

Easy to use, just need mobile ticketing!

Likeliness to Recommend

8 /10

What differentiates HubSpot Service Hub from other similar products?

Contextual data: you can see each part of the customer journey from within HubSpot.

What is your favorite aspect of this product?

I enjoy the layout and the user-friendly interface.

What do you dislike most about this product?

I used to be unimpressed by automation workflows but it appears they're working on this component.

What recommendations would you give to someone considering this product?

I would recommend ensuring that the ticketing solution's capabilities is what your organization is looking for.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity
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