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iFax Logo
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Amplify Ventures Ltd.

iFax

Composite Score
8.0 /10
CX Score
8.1 /10
Category
iFax
8.0 /10

What is iFax?

iFax allows you to send and receive faxes online from any device, as easily as sending an email, and far more securely.

Company Details


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iFax Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

97 Likeliness to Recommend

100 Plan to Renew

89 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+97 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love iFax?

0% Negative
0% Neutral
100% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 90

Inbound Fax Acceptance

94

Content Management

91

Outbound Fax Transmission

89

Multi-Page Support

88

Multi-Sourced Fax

88

Optical Character Recognition

87

Vendor Capability Ratings

Average 95

Ease of IT Administration

100

Availability and Quality of Training

97

Ease of Data Integration

97

Ease of Implementation

97

Ease of Customization

96

Business Value Created

94

Product Strategy and Rate of Improvement

94

Breadth of Features

94

Usability and Intuitiveness

94

Quality of Features

92

Vendor Support

85

iFax Reviews

Shantanu B.

  • Role: Operations
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2024

Advanced User Management

Likeliness to Recommend

9 /10

What differentiates iFax from other similar products?

iFax is designed with a clean, intuitive user interface that makes it easy for users to send and receive faxes without a steep learning curve, also it is available on multiple platforms, including Windows, macOS, iOS, and Android. This ensures that users can access their faxes from any device, making it highly versatile and convenient. iFax integrates seamlessly with popular cloud storage services such as Google Drive, Dropbox, and iCloud. This allows users to easily import documents for faxing and store received faxes directly to the cloud.

What is your favorite aspect of this product?

iFax provides robust customer support with various resources, including tutorials, FAQs, and direct support channels to assist users with any issues they might encounter.

What do you dislike most about this product?

While some may find the interface intuitive, others might feel that it could be more user-friendly or modernized. Simplifying navigation and enhancing the overall user experience could be beneficial.

What recommendations would you give to someone considering this product?

The free version of iFax have limitations that users find restrictive, such as the number of faxes that can be sent or received without subscribing to a paid plan. Users can feel that customer support is not responsive or helpful enough. Faster response times and more effective assistance could improve user satisfaction.

Pros

  • Saves Time
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service

Cons

  • Inhibits Innovation
  • Slower Product Innovation

Andrey L.

  • Role: Information Technology
  • Industry: Government
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2023

eFax Solution that offers great Features!

Likeliness to Recommend

10 /10

What differentiates iFax from other similar products?

Offers integration with cloud storage services to log and track documents being sent and received.

What is your favorite aspect of this product?

Offers international faxing capabilities

What do you dislike most about this product?

Subscription based pricing model. Would be nice to pay outright for something that is not widely used.

What recommendations would you give to someone considering this product?

Great solution for fax! Offers a limited amount of features but plenty enough to do what it advertises

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Aakash p.

  • Role: Industry Specific Role
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

iFax Review.

Likeliness to Recommend

10 /10

What differentiates iFax from other similar products?

Clean interface. Easy to use. Saves time. Transparent.

What is your favorite aspect of this product?

Transparent. User friendly. Clean interface.

What do you dislike most about this product?

It is costly to develop.

What recommendations would you give to someone considering this product?

I would recommend this program to others.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity
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