What is iFax?
iFax allows you to send and receive faxes online from any device, as easily as sending an email, and far more securely.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
97 Likeliness to Recommend
100 Plan to Renew
89 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+97 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love iFax?
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Inbound Fax Acceptance
Content Management
Outbound Fax Transmission
Multi-Page Support
Multi-Sourced Fax
Optical Character Recognition
Vendor Capability Ratings
Ease of IT Administration
Availability and Quality of Training
Ease of Data Integration
Ease of Implementation
Ease of Customization
Business Value Created
Product Strategy and Rate of Improvement
Breadth of Features
Usability and Intuitiveness
Quality of Features
Vendor Support
iFax Reviews
Shantanu B.
- Role: Operations
- Industry: Banking
- Involvement: End User of Application
Submitted Aug 2024
Advanced User Management
Likeliness to Recommend
What differentiates iFax from other similar products?
iFax is designed with a clean, intuitive user interface that makes it easy for users to send and receive faxes without a steep learning curve, also it is available on multiple platforms, including Windows, macOS, iOS, and Android. This ensures that users can access their faxes from any device, making it highly versatile and convenient. iFax integrates seamlessly with popular cloud storage services such as Google Drive, Dropbox, and iCloud. This allows users to easily import documents for faxing and store received faxes directly to the cloud.
What is your favorite aspect of this product?
iFax provides robust customer support with various resources, including tutorials, FAQs, and direct support channels to assist users with any issues they might encounter.
What do you dislike most about this product?
While some may find the interface intuitive, others might feel that it could be more user-friendly or modernized. Simplifying navigation and enhancing the overall user experience could be beneficial.
What recommendations would you give to someone considering this product?
The free version of iFax have limitations that users find restrictive, such as the number of faxes that can be sent or received without subscribing to a paid plan. Users can feel that customer support is not responsive or helpful enough. Faster response times and more effective assistance could improve user satisfaction.
Pros
- Saves Time
- Performance Enhancing
- Enables Productivity
- Efficient Service
Cons
- Inhibits Innovation
- Slower Product Innovation
Andrey L.
- Role: Information Technology
- Industry: Government
- Involvement: IT Leader or Manager
Submitted Oct 2023
eFax Solution that offers great Features!
Likeliness to Recommend
What differentiates iFax from other similar products?
Offers integration with cloud storage services to log and track documents being sent and received.
What is your favorite aspect of this product?
Offers international faxing capabilities
What do you dislike most about this product?
Subscription based pricing model. Would be nice to pay outright for something that is not widely used.
What recommendations would you give to someone considering this product?
Great solution for fax! Offers a limited amount of features but plenty enough to do what it advertises
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Aakash p.
- Role: Industry Specific Role
- Industry: Food and Beverage
- Involvement: End User of Application
Submitted Oct 2022
iFax Review.
Likeliness to Recommend
What differentiates iFax from other similar products?
Clean interface. Easy to use. Saves time. Transparent.
What is your favorite aspect of this product?
Transparent. User friendly. Clean interface.
What do you dislike most about this product?
It is costly to develop.
What recommendations would you give to someone considering this product?
I would recommend this program to others.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity