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IFS

IFS assyst

Composite Score

6.2 /10

CX Score

6.5 /10

57 Reviews Write a Review

What is IFS assyst?

IFS assyst (formerly Axios assyst) is committed to innovation by providing rapid deployment of SaaS & On-Premise ITSM and ITOM software. Its fit-for-purpose solution, assyst, is designed to transform IT departments from technology-focused cost centers into profitable business-focused customer service teams.

Company Details

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IFS assyst Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on IFS assyst.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

77 Likeliness to Recommend

95 Plan to Renew

73 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+67 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love IFS assyst?

8% Negative

10% Neutral

82% Positive

Pros

Respectful
Fair
Trustworthy
Altruistic

Cons

Under Delivered
Less Effective Service

Feature Ratings

Average 69

Multi-Site Functionality

Service Catalog

End User Support Solutions

End User Self Serve

Business Application Integration

Systems Management Integration

Technician Administration

Integrated Knowledge Management

Multi Device Capability

Integration With IT Tools

Reporting

Vendor Capability Ratings

Average 67

Business Value Created

Quality of Features

Breadth of Features

Ease of Data Integration

Availability and Quality of Training

Ease of IT Administration

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization

Ease of Implementation

IFS assyst Reviews

Younss A.

Role: Consultant
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2023

A solid product with great service.

Likeliness to Recommend

8 /10

What differentiates IFS assyst from other similar products?

I enjoy how adaptable and broad Assyst is. It can meet a variety of requirements. I can meet all of my service desk, project management, knowledge base, incident management, and other needs. Fantastic product at an incredible price, with an extremely intriguing roadmap! I enjoy working with IFS since our Customer Success Manager, Customer Relationship Manager, and the Consultants we’ve worked with have all been wonderful, helpful, and knowledgeable! They seek to understand our company’s difficulties and provide solutions that are tailored to our requirements. Anything we desire to develop comes with training on how to do so.

What is your favorite aspect of this product?

What I enjoy best about this tool is the visibility into previously actioned tickets. If there are any doubts about how to proceed, I can go back and reference prior closed tickets to help me. Other features I enjoy are the ability to track the progress of a task, the status of a specific job, and the option to message users straight from the dashboard. This saves time and allows me to finish action items more quickly.

What do you dislike most about this product?

It still has some technical debt, but it appears to be on its way out. Workflow support is currently stagnant. It should be considerably more configurable.

What recommendations would you give to someone considering this product?

Assyst is a reliable product that will meet everyone’s requirements. It has a solid foundation that has been built up over many years of delivering what is required from an ITSM product. After being purchased by IFS, the product appears to have maintained its quality in its primary areas. It also makes it simple to integrate with other products. Integration of established core functionality with new and innovative approaches to viewing and organizing data.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Latest Research

IFS assyst

What is IFS assyst?

Company Details

Need Assistance?

IFS assyst Ratings

77 Likeliness to Recommend

95 Plan to Renew

73 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+67 Net Emotional Footprint

How much do users love IFS assyst?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Multi-Site Functionality Central management of dispersed technicians, multiple time zones, operational hours, and automated shift reassignments.

Service Catalog Ability to request products and services through an online catalog that integrates into the ticketing system; may include an app store.

End User Support Solutions Tools to benefit end users such as single sign-on to self-serve, password reset, screen capture in ticket, dynamic FAQ matching to ticket key words.

End User Self Serve Intuitive portal designed for end users to create incident tickets, request services, and access status and FAQs.

Business Application Integration APIs available for straightforward integration with multiple business systems such as ERP or CRM.

Systems Management Integration APIs available for straightforward integration with multiple systems management tools such as network monitoring to create tickets for action items. May include aggregated alerts, views and dashboards

Technician Administration Easily designed forms, templates, task management, and workflows using codeless customization.

Integrated Knowledge Management Database integrated with ticketing system for sharing information between technicians, single source or able to federate multiple sources into a single search.

Multi Device Capability Intuitive interface for any device for any role (end user, technician, approver) providing access via web or native mobile app for end users and technicians.

Integration With IT Tools Integration with tools to assist the user which enable connection from within the ticket, capturing information as it is created.

Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

IFS assyst Reviews

Younss A.

A solid product with great service.

Likeliness to Recommend

Pros

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Title

Feature Ratings

Multi-Site Functionality

Service Catalog

End User Support Solutions

End User Self Serve

Business Application Integration

Systems Management Integration

Technician Administration

Integrated Knowledge Management

Multi Device Capability

Integration With IT Tools

Reporting

Vendor Capability Ratings

Business Value Created

Quality of Features

Breadth of Features

Ease of Data Integration

Availability and Quality of Training

Ease of IT Administration

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization

Ease of Implementation