Infor Omni-Channel Campaign Management

What differentiates Infor Omni-Channel Campaign Management from other similar products?

Infor's Customer Experience Suite, an integrated Enterprise Marketing Management solution that combines Infor Omni-Channel Campaign Management, Infor CRM, Infor Configure Price Quote, Infor Marketing Resource Management, and Infor Interaction Advisor into a single end-to-end EMM platform, is built around Infor Omni-Channel Campaign Management in addition to being a cross-channel campaign management platform on its own.

What is your favorite aspect of this product?

Because it has the ability to produce excellent and effective reporting Infor Omni-Channel Campaign Management stands out in a fast-paced working environment where we must quickly examine data from several sources. We previously utilized another tool, but it was not performing as expected, so we took the choice to switch to this Infor product, and we are happy we did.

What do you dislike most about this product?

If someone has numerous campaigns running at once, it could take some time for them to get thorough information because is Infor Omni-Channel Campaign Management reporting occasionally takes a bit to load. Integrate chat bots to deliver extra information about site visitors

What recommendations would you give to someone considering this product?

The tool's reporting and comparison capabilities between different data threads are excellent and simple to emulate. Before this tool, it was a little challenging to solve problems relating to market trends in terms of anticipated traffic and visitor counts across various business channels.

What differentiates Infor Omni-Channel Campaign Management from other similar products?

For a variety of marketing communications, especially client retention, we utilize Infor Omni Channel Campaign Manage. We have a variety of communication tools set up, including customized processes and newsletters. I think Infor Omni Channel Campaign Manage has an easy-to-use user interface and makes creating workflows simple.

What is your favorite aspect of this product?

One of the more cutting-edge and adaptable email applications I've tried utilizing Infor Omni Channel Campaign Manage which is excellent. I've used several well-known solutions, but utilize Infor Omni Channel Campaign Manage. Has been my top choice. Numerous features give users alternatives for workflows and segmentation. The user interface and template generator are likewise superb and satisfy our demands. They offer the best customer service I've ever experienced with a product I've used in the past.

What do you dislike most about this product?

Data fields for Infor Omni Channel Campaign Manage user profiles are practically indestructible. For the time being, there is no method to remove a data field that you unintentionally created. As a result, user profiles contain a ton of useless information. We had to create something utilizing their API in order to monitor emails sent per recipient.

What recommendations would you give to someone considering this product?

Additionally, we use Infor Omni Channel Campaign Manage to roll out email blast marketing for numerous auto dealerships and to engage customers through Journeys. With the use of journeys, we can automate customer engagement processes that would otherwise take a lot more manual labor. Additionally, trips give us the chance to engage clients in innovative ways that might have otherwise needed a lot of resources.