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IBM

Instana

Composite Score
8.2 /10
CX Score
8.6 /10
Category
Instana
8.2 /10

What is Instana?

Monitor any application, service, or request with Instana Application Performance Monitoring.

Company Details


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Awards & Recognition

Instana won the following awards in the Application Performance Management - Enterprise category

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Instana Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Instana.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

1
Since last award

96 Plan to Renew

1
Since last award

79 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Instana?

0% Negative
9% Neutral
91% Positive

Pros

  • Trustworthy
  • Enables Productivity
  • Client Friendly Policies
  • Acts with Integrity

Feature Ratings

Average 82

Transaction Request Performance

85

Application Metric Reporting

84

Server Monitoring

84

Cloud/On-Prem/Hybrid Deployment

83

Error Reporting

83

Domain-Agnostic AI/ML

83

Enterprise Cloud Platform Support

83

Automated Diagnostics

83

Application Request Tracing

82

Scalability

82

Application Discovery

82

Vendor Capability Ratings

Average 80

Ease of IT Administration

84

Breadth of Features

83

Usability and Intuitiveness

82

Business Value Created

81

Ease of Implementation

81

Ease of Data Integration

80

Quality of Features

79

Vendor Support

79

Ease of Customization

78

Availability and Quality of Training

76

Product Strategy and Rate of Improvement

76

Instana Reviews

Aditya K.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2024

Instana: Powerful Real-Time Monitoring with AI-Dr

Likeliness to Recommend

8 /10

What differentiates Instana from other similar products?

Instana stands out as an APM tool designed for modern, dynamic environments like microservices and containerized applications. Key features include AI-driven observability for real-time anomaly detection and automated root-cause analysis, ensuring faster issue resolution. Its continuous discovery automatically maps services and infrastructure, adapting in real time to any changes. Instana provides full-stack visibility across the entire application stack without sampling data, delivering real-time, granular insights crucial for identifying performance issues. Its automatic distributed tracing captures request flows across microservices,

What is your favorite aspect of this product?

One of the most impressive aspects of Instana is its real-time, AI-driven observability that goes beyond traditional monitoring by automating both anomaly detection and root-cause analysis. In dynamic environments like microservices and Kubernetes, this capability is invaluable. Instana not only catches issues as they happen but immediately identifies their root causes, reducing manual effort and the risk of extended downtimes. This proactive approach to monitoring aligns well with the demands of fast-paced DevOps and CI/CD workflows, where rapid troubleshooting and minimal disruption are critical.

What do you dislike most about this product?

One of the downsides of Instana is that its pricing model can be costly, especially for smaller teams or organizations with limited budgets. Its advanced features, such as real-time monitoring and AI-driven insights, come at a premium, which may be challenging for smaller or resource-constrained teams to justify. Additionally, because Instana captures a high volume of data without sampling, there can be a noticeable overhead on infrastructure and storage requirements, which could affect system performance in very large environments. Lastly, while Instana is intuitive,

What recommendations would you give to someone considering this product?

For those considering Instana, ensure your budget and infrastructure can support its data-intensive approach. It's ideal for complex, dynamic environments like microservices and Kubernetes. Plan time for customization and DevOps integration to maximize its capabilities. Some team training is recommended to fully leverage its advanced features.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Effective Service

Ramiro L.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Good APM tool with advanced monitoring

Likeliness to Recommend

8 /10

What differentiates Instana from other similar products?

IBM Instana stores logs that can be read to investigate events and examine past data as a security information and event management (SIEM) system. To further improve control, my company connects it with Turbonomic, but it is compatible with other monitoring systems as well.

What is your favorite aspect of this product?

It is a highly adaptable instrument that allows for sophisticated monitoring through measurement of infrastructure and transportation, keeping us aware of our surroundings. It provides end-to-end monitoring, allowing us full control over the system under study.

What do you dislike most about this product?

The interfaces of most IBM products are very complex or require some getting used to; but once you do, you will be able to fully utilize its capabilities.

What recommendations would you give to someone considering this product?

An excellent resource for proactive problem prediction in the context of advanced application performance monitoring.

Pros

  • Reliable
  • Efficient Service
  • Acts with Integrity
  • Transparent

Krutarth D.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2023

Easy to use. Great product. Works as expected.

Likeliness to Recommend

9 /10

What differentiates Instana from other similar products?

Three features or capabilities come to my mind that I believe differentiate Instana from other similar products. - Ease of implementation - Dashboards - Extensive details capturing

What is your favorite aspect of this product?

- To be able to trace a single request from Applications (Mobile, Web) to Services (Backend) end to end. - Detail-oriented dashboards - Easy to use and single-step integrations to enable Observability and Monitoring - Intuitiveness and ease of using the product

What do you dislike most about this product?

Not something that I dislike about the product but would be more of Mobile Application performance monitoring features like end-to-end user session capturing, performance monitoring dashboards, the ability to measure performance for Mobile apps etc.

What recommendations would you give to someone considering this product?

It's one of the most competitive products to use in this category considering the feature-set and capabilities it offers. If you're looking for end-to-end tracing and complete backend services observability integrations, I would highly recommend Instana. If you're looking for only client-side monitoring and observability, there are other better alternatives out there.

Pros

  • Enables Productivity
  • Respectful
  • Helps Innovate
  • Continually Improving Product

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