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What is Intercom?
The modern customer communications platform that unifies every aspect of the customer journey, from conversion to engagement to support. Connecting with customers is more important than ever. We can help with scalable messaging for sales, marketing, and support.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
99 Plan to Renew
1
Since last award
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+96 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Intercom?
Pros
- Helps Innovate
- Continually Improving Product
- Enables Productivity
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Integration With CRM
Voice or Text Input
Leads Generation
Application Programming Interface
Personalized Service
Scheduled Availability
Knowledgebase
Wayfinding
Multi-channel
Workflow Processing
Learning and Adaptability
Vendor Capability Ratings
Ease of Implementation
Breadth of Features
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Ease of IT Administration
Availability and Quality of Training
Business Value Created
Ease of Customization
Quality of Features
Ease of Data Integration
Vendor Support
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Intercom Reviews
Michael M.
- Role: Sales Marketing
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Nov 2022
Intercom improves customer service
Likeliness to Recommend
What differentiates Intercom from other similar products?
Through Intercom, I am able to interact with the people who use our service, guide brand-new users with the help of chatbots, and get information about the people who buy our wares. We are able to provide our customers with more tailored experiences by integrating Intercom with a number of our other offerings.
What is your favorite aspect of this product?
Each of our users receives a one-of-a-kind and tailor-made experience thanks to the individualized user journeys we develop for them based on their individual triggers, timings, and customer experiences. Since our crew already uses Slack to communicate with one another, we decided to integrate with them to increase how quickly we respond to client inquiries.
What do you dislike most about this product?
In this day and age of headphones and online meetings, it can be easy to miss the initial chime signaling the beginning of a new discussion. There may be better tools for altering and archiving communication pieces, such as the ability to change the titles of old posts.
What recommendations would you give to someone considering this product?
Though getting up and running with Intercom requires some time, once you've mastered the fundamentals you'll be good to go. Staff training is also available from Intercom to get you ready to use the program. The interface is, in general, very user-friendly.
Pros
- Helps Innovate
- Enables Productivity
- Efficient Service
- Inspires Innovation
Ekira J.
- Role: Sales Marketing
- Industry: Consulting
- Involvement: End User of Application
Submitted Nov 2022
Excellent Capabilities!
Likeliness to Recommend
What differentiates Intercom from other similar products?
The ease of use
What is your favorite aspect of this product?
It integrates well with the CRM
What do you dislike most about this product?
The customer support can lag at times
What recommendations would you give to someone considering this product?
This chat bot enables an interactive marketing environment
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Inspires Innovation
Elaine C.
- Role: Sales Marketing
- Industry: Consulting
- Involvement: End User of Application
Submitted Nov 2022
"A smart platform for connecting with customers"
Likeliness to Recommend
What differentiates Intercom from other similar products?
It is different from other applications in that it possesses a multitude of capabilities that may monitor its users in an efficient and uncomplicated manner.
What is your favorite aspect of this product?
Features like as in-app messaging, automated problem solving, curated knowledge bases, and integrated adverts and promotions are all essential. Attributes in your own consumer data facilitate all of this.
What do you dislike most about this product?
Even if the new Intercom inbox is a bit cumbersome, it is constantly being refined. In addition to the new requests, I value the time and work put into this site. There are occassionally bugs with Live Chat, which can be frustrating.
What recommendations would you give to someone considering this product?
I would recommend this application since it makes it simple and comfortable for us to connect with our clients in real time and it also allows us to do so.
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Unique Features
