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What is Intercom?
The modern customer communications platform that unifies every aspect of the customer journey, from conversion to engagement to support. Connecting with customers is more important than ever. We can help with scalable messaging for sales, marketing, and support.
Company Details
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Get AssistanceIntercom Ratings
Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
99 Plan to Renew
1
Since last award
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+96 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Intercom?
Pros
- Helps Innovate
- Continually Improving Product
- Enables Productivity
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Integration With CRM
Voice or Text Input
Leads Generation
Application Programming Interface
Personalized Service
Scheduled Availability
Knowledgebase
Wayfinding
Multi-channel
Workflow Processing
Learning and Adaptability
Vendor Capability Ratings
Ease of Implementation
Breadth of Features
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Ease of IT Administration
Availability and Quality of Training
Business Value Created
Ease of Customization
Quality of Features
Ease of Data Integration
Vendor Support
Also Featured in...
Intercom Reviews
Aristo L.
- Role: Operations
- Industry: Other
- Involvement: End User of Application
Submitted Nov 2022
This product is Amazing!
Likeliness to Recommend
What differentiates Intercom from other similar products?
Intercom allows for personalized customizations which is quite impressive.
What is your favorite aspect of this product?
Simple and easy to use UI Very intuitive
What do you dislike most about this product?
The customer support can respond quicker to emails
What recommendations would you give to someone considering this product?
Intercom is an amazing converstaion tool. Besides, it has value for money and allows personalized branding.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Mathenge N.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Oct 2022
Easy to use, fantastic product!
Likeliness to Recommend
What differentiates Intercom from other similar products?
It is easy to use and integrates well with CRM
What is your favorite aspect of this product?
It does not require skills to implement Easy to use Highly customizable
What do you dislike most about this product?
The support team often addresses issues, but sometimes they can take some time before replying.
What recommendations would you give to someone considering this product?
Intercom is a great tool that enhances conversations either between team members or clients. Besides, its highly adaptable to business needs.
Pros
- Helps Innovate
- Effective Service
- Inspires Innovation
- Fair
Emily N.
- Role: Sales Marketing
- Industry: Gaming and Hospitality
- Involvement: End User of Application
Submitted Oct 2022
"Great tool with a lot of useful features."
Likeliness to Recommend
What differentiates Intercom from other similar products?
When compared to similar programs, this one stands out due to its user-friendly interface and advanced capabilities.
What is your favorite aspect of this product?
This communications platform's built-in capacity for improvement and expansion is something I really like. Simply said, it has revolutionized the ways in which we go about client targeting, interaction, and segmentation. I could never go back to using any other tool since none of them compare to the experience and quality of this one.
What do you dislike most about this product?
The only serious problem I've encountered is the length of time it takes for their support personnel to respond to my inquiries. It's interesting because this is where they struggle the most in terms of base of support and response.
What recommendations would you give to someone considering this product?
I think the application is worth recommending since, all things considered, it is a really high quality and expertly crafted item. They offer excellent support of a high level and provide useful learning materials.
Pros
- Reliable
- Trustworthy
- Unique Features
- Efficient Service
