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What is Intercom?
The modern customer communications platform that unifies every aspect of the customer journey, from conversion to engagement to support. Connecting with customers is more important than ever. We can help with scalable messaging for sales, marketing, and support.
Company Details
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Get AssistanceIntercom Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
99 Plan to Renew
1
Since last award
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+96 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Intercom?
Pros
- Helps Innovate
- Continually Improving Product
- Enables Productivity
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Integration With CRM
Voice or Text Input
Leads Generation
Application Programming Interface
Personalized Service
Scheduled Availability
Knowledgebase
Wayfinding
Multi-channel
Workflow Processing
Learning and Adaptability
Vendor Capability Ratings
Ease of Implementation
Breadth of Features
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Ease of IT Administration
Availability and Quality of Training
Business Value Created
Ease of Customization
Quality of Features
Ease of Data Integration
Vendor Support
Also Featured in...
Intercom Reviews
Muthiora N.
- Role: Consultant
- Industry: Consulting
- Involvement: End User of Application
Submitted Oct 2022
Great Chatbot!
Likeliness to Recommend
What differentiates Intercom from other similar products?
Highly customizable especially for business marketing
What is your favorite aspect of this product?
The collaboration features are amazing Easy to use Impressive UI
What do you dislike most about this product?
I cannot really think of anything I dislike when using this application.
What recommendations would you give to someone considering this product?
Intercom is a great platform for connecting with clients. Besides, it can be used as a marketing platform. I highly recommend it to any business owner or organization.
Pros
- Helps Innovate
- Reliable
- Caring
- Respectful
Emily M.
- Role: Sales Marketing
- Industry: Gaming and Hospitality
- Involvement: End User of Application
Submitted Oct 2022
"Excellent tool very easy to use."
Likeliness to Recommend
What differentiates Intercom from other similar products?
It stands out from the crowd thanks to a host of factors, including its user-friendliness and constant stream of innovative new features. The instant messaging feature is fantastic.
What is your favorite aspect of this product?
Intercom works wonderfully as a customer service tool and a lead generating tool. Through the connectivity with Hubspot and the individually crafted journeys on each page, we are able to effortlessly interact with leads and convert them through a streamlined process. We never miss an important intercom communication because it is automatically delivered to our private Slack channel. It's also helpful from a support perspective, as we're never more than a talk away.
What do you dislike most about this product?
This system is powerful and comprehensive. So far, I haven't experienced any drawbacks.
What recommendations would you give to someone considering this product?
The live chat is fantastic, and there are a lot of other useful features, therefore I would advise using this software.
Pros
- Efficient Service
- Effective Service
- Friendly Negotiation
- Helps Innovate
Muteru J.
- Role: Industry Specific Role
- Industry: Construction
- Involvement: End User of Application
Submitted Oct 2022
Impressive Product!!
Likeliness to Recommend
What differentiates Intercom from other similar products?
Highly flexible thus integrate well with other software
What is your favorite aspect of this product?
Customized branding
What do you dislike most about this product?
The layout in the UI can be improved
What recommendations would you give to someone considering this product?
Intercom is among the best chatbots I have used. I highly recommend it!
Pros
- Reliable
- Inspires Innovation
- Caring
- Respectful
