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What is Intercom?
The modern customer communications platform that unifies every aspect of the customer journey, from conversion to engagement to support. Connecting with customers is more important than ever. We can help with scalable messaging for sales, marketing, and support.
Company Details
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Get AssistanceIntercom Ratings
Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
99 Plan to Renew
1
Since last award
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+96 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Intercom?
Pros
- Helps Innovate
- Continually Improving Product
- Enables Productivity
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Integration With CRM
Voice or Text Input
Leads Generation
Application Programming Interface
Personalized Service
Scheduled Availability
Knowledgebase
Wayfinding
Multi-channel
Workflow Processing
Learning and Adaptability
Vendor Capability Ratings
Ease of Implementation
Breadth of Features
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Ease of IT Administration
Availability and Quality of Training
Business Value Created
Ease of Customization
Quality of Features
Ease of Data Integration
Vendor Support
Also Featured in...
Intercom Reviews
Alaia S.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Dec 2021
Very easy to implement
Likeliness to Recommend
What differentiates Intercom from other similar products?
The product is extremely easy to implement with no coding knowledge needed
What is your favorite aspect of this product?
Its intuitive UX/UI
What do you dislike most about this product?
The product can be a bit buggy sometimes
What recommendations would you give to someone considering this product?
If you're looking for a chatbot, I recommend using Intercom
Pros
- Trustworthy
- Effective Service
- Caring
- Respectful
Fabio L.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2021
Client automation
Likeliness to Recommend
What differentiates Intercom from other similar products?
Intercom is essential for acquiring customers through bots and live chat to automatically qualify and route, convert leads quickly and effectively.
What is your favorite aspect of this product?
I like Intercom allows: A / B testing, audience segmentation, messages triggered by behavior, option to search for conversations, ideal for creating email campaigns, with in-app email composer.
What do you dislike most about this product?
Intercom provides the capacity and data required to acquire and engage customers effectively and smoothly.
What recommendations would you give to someone considering this product?
I Recommend Intercom allows you to send emails along with in-app messages directly via mobile and web devices, to track customer data and events, and also find out who your customers are and what actions they are actually taking on your website.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Hady R.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Aug 2021
Message performance
Likeliness to Recommend
What differentiates Intercom from other similar products?
Intercom is effective for multichannel messaging and data tracking.
What is your favorite aspect of this product?
I like Intercom for reports they provide an overview of live chat and customer support performance, useful to get an idea of the effectiveness of customer support agents, they are also beneficial because they update quickly.
What do you dislike most about this product?
Intercom Makes Work Easy the Task Bot is designed to automate simple tasks such as suggesting Help Center articles and asking visitors to rate conversations in a way that primarily acts as a targeted message automation; its capabilities are simple and effective.
What recommendations would you give to someone considering this product?
I Recommend Intercom enables the Messenger inbox where agents receive notifications and chat with visitors, as agent facilitates him sending canned messages, articles, images, emojis, links, and GIFs during conversations.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
