What is Intercom?
The modern customer communications platform that unifies every aspect of the customer journey, from conversion to engagement to support. Connecting with customers is more important than ever. We can help with scalable messaging for sales, marketing, and support.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
99 Plan to Renew
87 Satisfaction of Cost Relative to Value
Down
1
Since last award
Emotional Footprint Overview
- Product Experience:
- 97%
- Negotiation and Contract:
- 96%
- Conflict Resolution:
- 98%
- Strategy & Innovation:
- 98%
- Service Experience:
- 96%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+96 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Intercom?
Pros
- Helps Innovate
- Continually Improving Product
- Enables Productivity
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Integration With CRM
Voice or Text Input
Leads Generation
Application Programming Interface
Knowledgebase
Personalized Service
Multi-channel
Wayfinding
Learning and Adaptability
Scheduled Availability
Translation
Vendor Capability Ratings
Ease of Implementation
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of IT Administration
Breadth of Features
Usability and Intuitiveness
Business Value Created
Ease of Customization
Quality of Features
Ease of Data Integration
Vendor Support
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Intercom Reviews
Nadia S.
- Role: Human Resources
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2024
Fantastic product
Likeliness to Recommend
What differentiates Intercom from other similar products?
Intercom has a lot of great features and keep constantly innovating. It is even hard to keep up with the new features! The new AI module I think it is very appreciated by CS/support since it could help speed up and filter conversations.
What is your favorite aspect of this product?
I love how innovative Intercom is. The fact that you can combine features in their pricing helps a lot too.
What do you dislike most about this product?
I sometimes get lost in many new features and think that some CS support from their side would be great. This would ensure that we are using it at its full capacity and get even more engaged in their product.
What recommendations would you give to someone considering this product?
Go ahead! It is a great CS platform. Not sure if the onboarding process is too complicated, but for sure at a long term view would be worth it. They are constantly innovating and for me that means that we are offering the very best to our customers.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Raghu M.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2024
Intercom is super fast and easy to implement
Likeliness to Recommend
What differentiates Intercom from other similar products?
Intercom have Messenger screensharing module which allows clients to share their screens with support operator for an easier resolution and helping the support agent to easily understand and identify the root cause of customer's issue
What is your favorite aspect of this product?
It is easy to build automations with no code visual editor of Intercom and at an affordable rates. Also the tool provides insights from each support operator and AI for training purposes and which helps us improve productivity
What recommendations would you give to someone considering this product?
Yes, I would recommend Intercom because it is easy to use and support a larger number of modules like marketing and customer support service
Pros
- Reliable
- Saves Time
- Generous Negotitation
- Helps Innovate
Avinash G.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2024
It's easy to use for development purpose
Likeliness to Recommend
What differentiates Intercom from other similar products?
Easy to use and delightful user experience as compared to other
What is your favorite aspect of this product?
The response of this product and handling processing Power
What do you dislike most about this product?
Nothing to dislike but little pricing factor but it's okay for me
What recommendations would you give to someone considering this product?
I'll recommends every colleuge to use this once
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
