What is Kaseya VSA?
Deliver higher service quality and achieve greater IT efficiency with Kaseya VSA, offering remote monitoring and management for all IT functions integrated in a single console.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
97 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Kaseya VSA?
Pros
- Performance Enhancing
- Trustworthy
- Respectful
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Patching Automation
Storage Monitoring
Applications Monitoring
Multi-Site Functionality
Cloud Monitoring
Deployment Model
Auto-Discovery
Capacity Management
Server Performance Monitoring
Access Rights Management
Automated Remediation
Vendor Capability Ratings
Ease of IT Administration
Business Value Created
Vendor Support
Quality of Features
Breadth of Features
Ease of Implementation
Ease of Data Integration
Ease of Customization
Availability and Quality of Training
Usability and Intuitiveness
Product Strategy and Rate of Improvement
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Kaseya VSA Reviews
Riya J.
- Role: Information Technology
- Industry: Communications
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2023
Easy to use, Very useful, Fantastic product
Likeliness to Recommend
What differentiates Kaseya VSA from other similar products?
Automation: Kaseya VSA emphasizes automation to streamline IT management tasks. It allows users to create automation scripts and workflows to reduce manual intervention. Remote Management: The platform offers robust remote management tools, making it easy to troubleshoot and manage remote devices. Technicians can access and control endpoints from anywhere, which is especially useful for MSPs.
What is your favorite aspect of this product?
Proactive Issue Resolution scalability
What do you dislike most about this product?
Intensive Customization Overhead
What recommendations would you give to someone considering this product?
Start Small, Scale Gradually Monitoring and Reporting
Pros
- Saves Time
- Security Protects
- Helps Innovate
- Performance Enhancing
Sanjay S.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Aug 2023
Great Product with good features, a bit pricey.
Likeliness to Recommend
What differentiates Kaseya VSA from other similar products?
Stability Features Reliability
What is your favorite aspect of this product?
It is an all round awesome product that can take care of clients as a CRM and also is good for patching, remediation and overall IT MSP use
What do you dislike most about this product?
I would say that the GUI can be a little confusing as you look for features that you may want to use.
What recommendations would you give to someone considering this product?
I would say contact Kaseya to assist with a Demo. Once you use the product and it’s features you will know if this is the correct one for your business.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Shreyans M.
- Role: Information Technology
- Industry: Banking
- Involvement: End User of Application
Submitted Aug 2023
Extensive IT Solution to handle issue effectively
Likeliness to Recommend
What differentiates Kaseya VSA from other similar products?
Kaseya VSA offers some level of customization which cannot be attained by other alternatives. Moreover, it allows automation of functions which helps reducing the manual efforts.
What is your favorite aspect of this product?
The capabilities offered by Kaseya VSA helps elevating the efficiency of performing operational activities which otherwise could take excessive time when performed through other alternatives.
What do you dislike most about this product?
While the product is fairly robust, they customer service should focus on increasing their turn around time to fix the issue reported by us as their client.
What recommendations would you give to someone considering this product?
Kaseya VSA is a robust and feature heavy cloud based solution which allows the users to manage IT tickets effectively. They do not have a trial version but the over cost of product is decently placed when compared to other solutions in the market.
Pros
- Efficient Service
- Client Friendly Policies
- Generous Negotitation
- Over Delivered
