Keap Customer Reviews 2024 | SoftwareReviews

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Keap

Composite Score

7.8 /10

CX Score

7.9 /10

19 Reviews Write a Review

What is Keap?

Keap is an all-in-one CRM and sales & marketing automation platform designed to grow your business. House all your client activity and communications in one place. Keap helps you create growth, profit and freedom with software that automates your entire business — from email follow-up to team task management. Plus, you get implementation services and expert strategy consulting to get you going from day one.

Company Details

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Keap Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Keap.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

95 Plan to Renew

89 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Keap?

12% Negative

4% Neutral

84% Positive

Pros

Performance Enhancing
Trustworthy
Caring
Respectful

Feature Ratings

Average 87

Customer Service Management

Account and Contact Management

Mobile

Lead Management

Telephony and Call Center Management

Collaboration

Marketing Management

Analytics and Reporting

Sales Management

Activity and Workflow Management

Quote Contract and Proposal

Vendor Capability Ratings

Average 85

Vendor Support

Ease of Data Integration

Quality of Features

Breadth of Features

Business Value Created

Ease of IT Administration

Availability and Quality of Training

Ease of Implementation

Ease of Customization

Usability and Intuitiveness

Product Strategy and Rate of Improvement

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Keap Reviews

Vidhi ..

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2024

Powerful CRM with potential for added features

Likeliness to Recommend

10 /10

What differentiates Keap from other similar products?

Keap is unique when it comes to CRM solutions as it offers an intuitive user experience and advanced automation, all within a single tool. Unlike several other products, Keap does not simply store and organize contacts: it helps in relationship-building by providing resources for automated follow-ups, assigned tasks, or email marketing campaigns to keep your customers interested. In addition, hand-holding, consulting, and assistance are available for implementation, which is rather surprising in the industry. It aims to optimize business processes so users can concentrate on expansion and reduce time spent on mundane activities.

What is your favorite aspect of this product?

What I like the most about Keap is the streamlined follow-ups and client communication as a result of its automation. It is incredible how much work is removed from practitioners by automatically executing sorts of activities such as sending reminders or booking meetings or holding leads. It is akin to having an additional team dedicated solely to ensuring that all the cogs work allowing me to concentrate on scaling the business and forming deeper bonds with the customers.

What do you dislike most about this product?

What I like least about Keap is its high learning curve regarding advanced features. It's really easy to get the hang of the basics, but it takes a while to master all the tools and integrations Some intuitive design or step-by-step guidance in such an area would really enhance the user experience for those new to CRM platforms.

What recommendations would you give to someone considering this product?

I highly suggest making the most of Keap's onboarding and support services- they're really beneficial for getting everything set up and grasping all the features. Additionally, take some time to explore the automaton tools, as they can save you a lot of time once you become familiar with them. Keap is an excellent choice for small businesses aiming to simplify client interactions and automate everyday tasks, so if that aligns with your goals, it's certainly a worthwhile investment.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Daniel H.

Role: Consultant
Industry: Media
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2024

Full of features but...

Likeliness to Recommend

5 /10

What differentiates Keap from other similar products?

Integration options like WordPress plugins

What is your favorite aspect of this product?

Ease of integration

What do you dislike most about this product?

Needs a better menu. Needs logic to prevent creation of duplicate contacts

What recommendations would you give to someone considering this product?

Make sure you know all of your business use cases for data, lead management, etc

Pros

Trustworthy
Client Friendly Policies
Fair
Altruistic

Natalia E.

Role: C-Level
Industry: Not for Profit
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2024

Keap is a very straightforward CRM platform to use

Likeliness to Recommend

10 /10

What differentiates Keap from other similar products?

Keap offers a complete solution for those who wants to take marketing to the next level

What is your favorite aspect of this product?

How easy is to automate emails and understand data

What do you dislike most about this product?

email deliverability restrictions to the corporate domains

What recommendations would you give to someone considering this product?

Have a high level of understanding about CRM's, attention to the details and creativity

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Latest Research

Keap

What is Keap?

Company Details

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Keap Ratings

87 Likeliness to Recommend

95 Plan to Renew

89 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Keap?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Activity and Workflow Management Text or code-based and visual workflow designers.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Marketing Automation - B2B

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Lead Management

Customer Relationship Management - Small Business

Keap Reviews

Vidhi ..

Powerful CRM with potential for added features

Likeliness to Recommend

Pros

Daniel H.

Full of features but...

Likeliness to Recommend

Pros

Natalia E.

Keap is a very straightforward CRM platform to use

Likeliness to Recommend

Pros

Title

Feature Ratings

Customer Service Management

Account and Contact Management

Mobile

Lead Management

Telephony and Call Center Management

Collaboration

Marketing Management

Analytics and Reporting

Sales Management

Activity and Workflow Management

Quote Contract and Proposal

Vendor Capability Ratings

Vendor Support

Ease of Data Integration

Quality of Features

Breadth of Features

Business Value Created

Ease of IT Administration

Availability and Quality of Training

Ease of Implementation

Ease of Customization

Usability and Intuitiveness

Product Strategy and Rate of Improvement