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Laiye

Laiye Chatbot

Composite Score

8.2 /10

CX Score

8.4 /10

39 Reviews Write a Review

What is Laiye Chatbot?

Laiye's (formerly Mindsay) Conversational AI Chatbot makes customer interactions simple and efficient using conversational automation. We help customer service teams overcome common challenges, allowing them to automate customer requests, eliminate time-consuming processes, and optimize their use of human resources. From basic FAQs to complex transactions, we help companies build their customer service automation strategy, allowing for maximum automation of customer interactions and lowest total cost of ownership.

Company Details

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Awards & Recognition

Laiye Chatbot won the following awards in the Chatbots category

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7 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Product Impact
Contract Negotiation
Conflict Resolution

2024

2023 Data Quadrant Gold Medalist

2023

6 Top Rated Capabilities

6 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2022 Data Quadrant Gold Medalist

2022

7 Top Rated Capabilities

5 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2021 Data Quadrant Gold Medalist

2021

Laiye Chatbot Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Laiye Chatbot.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Laiye Chatbot?

6% Negative

0% Neutral

94% Positive

Pros

Helps Innovate
Trustworthy
Client Friendly Policies
Fair

Feature Ratings

Average 81

Knowledgebase

Learning and Adaptability

Scheduled Availability

Personalized Service

Voice or Text Input

Multi-channel

Translation

Wayfinding

Workflow Processing

Application Programming Interface

Integration With CRM

Vendor Capability Ratings

Average 82

Ease of Customization

Breadth of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Business Value Created

Vendor Support

Availability and Quality of Training

Ease of IT Administration

Usability and Intuitiveness

Quality of Features

Ease of Implementation

Also Featured in...

Conversational AI

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View Laiye Chatbot in this category (opens in a new tab)

Laiye Chatbot Screenshots

Laiye Chatbot Videos

Laiye Chatbot Reviews

Josefien E.

Role: Sales Marketing
Industry: Transportation
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Apr 2021

Real partnership !

Likeliness to Recommend

9 /10

What differentiates Laiye Chatbot from other similar products?

Real dedicated support.

What is your favorite aspect of this product?

Contact with Mindsay team and the working of the back office

What do you dislike most about this product?

Sometimes BackOffice a bit developper minded and not user minded

What recommendations would you give to someone considering this product?

Try it and you'll be convinced.

Pros

Continually Improving Product
Reliable
Trustworthy
Effective Service

Role: Information Technology
Industry: Transportation
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Apr 2021

Amazing support team

Likeliness to Recommend

10 /10

Pros

Continually Improving Product
Respectful
Helps Innovate
Trustworthy

Stephan K.

Role: Information Technology
Industry: Transportation
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2021

Highly recommended, very easy to use and implement

Likeliness to Recommend

10 /10

What differentiates Laiye Chatbot from other similar products?

Multi-language natively, very good NLP and features. Strong intergation with third party systems for data-exchange or check

What is your favorite aspect of this product?

Constant evolution, strong involvement of customer

What do you dislike most about this product?

Lack of logs for all customer actions (button clicks etc.)

What recommendations would you give to someone considering this product?

Don't hesitate

Pros

Effective Service
Caring
Helps Innovate
Continually Improving Product

Latest Research

Laiye Chatbot

What is Laiye Chatbot?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

Laiye Chatbot Ratings

90 Likeliness to Recommend

1 Since last award

97 Plan to Renew

1 Since last award

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love Laiye Chatbot?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Knowledgebase Allows users to create knowledgebase articles, metadata tags, creation data and author's name

Learning and Adaptability The chatbot should have the ability to learn the characteristics of the human with whom it is interacting. This can include speech nuances.

Scheduled Availability The ability to schedule when the chatbot will be available, if its role is to augment a service desk on an after hours basis.

Personalized Service In conjunction with CRM integration, or through the use of browser cookies, the chatbot can be configured to deliver a more personalized service to the client.

Voice or Text Input Chatbot interaction through audible (voice) or text (keyboard) input.

Multi-channel Supports live chat, mobile app, powerbot and messenger

Translation Supports automatic translate to multiple languages.

Wayfinding Allows the chatbot to act as a site’s search engine, in addition to a text-based search field, and have access to a service desk’s service catalog.

Workflow Processing By leveraging the chatbot’s AI capabilities, the intelligent routing of data across an organization, based on pre-defined parameters of a workflow.

Application Programming Interface For more customized needs, the chatbot may have an API which would allow an in-house developer to access features of the chatbox.

Integration With CRM The chatbot’s integration with the organization’s CRM would allow for customer information to be queried, once the customer’s identity has been verified.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Also Featured in...

Conversational AI

Laiye Chatbot Screenshots

Mindsay overview

Mindsay channels

Mindsay integrations

Mindsay agent handover

Laiye Chatbot Videos

Customer Service Automation with Mindsay

Laiye Chatbot Reviews

Josefien E.

Real partnership !

Likeliness to Recommend

Pros

Amazing support team

Likeliness to Recommend

Pros

Stephan K.

Highly recommended, very easy to use and implement

Likeliness to Recommend

Pros

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Title

1
Since last award

1
Since last award

Feature Ratings

Knowledgebase

Learning and Adaptability

Scheduled Availability

Personalized Service

Voice or Text Input

Multi-channel

Translation

Wayfinding

Workflow Processing

Application Programming Interface

Integration With CRM

Vendor Capability Ratings

Ease of Customization

Breadth of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Business Value Created

Vendor Support

Availability and Quality of Training

Ease of IT Administration

Usability and Intuitiveness

Quality of Features

Ease of Implementation