What is Laiye Chatbot?
Laiye's (formerly Mindsay) Conversational AI Chatbot makes customer interactions simple and efficient using conversational automation. We help customer service teams overcome common challenges, allowing them to automate customer requests, eliminate time-consuming processes, and optimize their use of human resources. From basic FAQs to complex transactions, we help companies build their customer service automation strategy, allowing for maximum automation of customer interactions and lowest total cost of ownership.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceLaiye Chatbot Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Laiye Chatbot.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
1
Since last award
97 Plan to Renew
1
Since last award
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Laiye Chatbot?
Pros
- Helps Innovate
- Trustworthy
- Client Friendly Policies
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Knowledgebase
Learning and Adaptability
Scheduled Availability
Personalized Service
Voice or Text Input
Multi-channel
Translation
Wayfinding
Workflow Processing
Application Programming Interface
Integration With CRM
Vendor Capability Ratings
Ease of Customization
Breadth of Features
Ease of Data Integration
Product Strategy and Rate of Improvement
Business Value Created
Vendor Support
Availability and Quality of Training
Ease of IT Administration
Usability and Intuitiveness
Quality of Features
Ease of Implementation
Also Featured in...
Laiye Chatbot Screenshots
Laiye Chatbot Videos
Customer Service Automation with Mindsay
Mindsay is a chatbot platform that makes it easier for you to connect with your users, cut down response times, and improve customer experiences. With Mindsay, your personalized 24/7 customer service can be up and running in just a few days.
Mindsay overview
Mindsay channels
Mindsay integrations
Mindsay agent handover
Laiye Chatbot Reviews
- Role: Information Technology
- Industry: Transportation
- Involvement: IT Leader or Manager
Submitted Jan 2022
Amazing product, with immediate benefits.
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
- Role: Information Technology
- Industry: Consulting
- Involvement: End User of Application
Submitted Sep 2021
Great Features and Easy To Use - Mindsay
Likeliness to Recommend
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Inspires Innovation
Claire K.
- Role: Industry Specific Role
- Industry: Construction
- Involvement: End User of Application
Submitted Aug 2021
My Experience With Mindsay
Likeliness to Recommend
What differentiates Laiye Chatbot from other similar products?
When it comes to customer interactions, Mindsay offers some of the best features and this makes it easy to grow your business. The software offers automation features that makes it easy to handle customer requests and conversations.
What is your favorite aspect of this product?
I like the automation features of Mindsay I like the ease of managing customer requests with Mindsay The software is easy to use and interacting with clients is therefore made easy. The software is affordable
What do you dislike most about this product?
With the many benefits of Mindsay, there is nothing to list at this section.
What recommendations would you give to someone considering this product?
For better customer engagements, there is no better tool than Mindsay. I have used it for over 4 years and I attest it works.
Pros
- Helps Innovate
- Continually Improving Product
- Unique Features
- Efficient Service
