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What is LiveChat ChatBot?
LiveChat turns support teams into customer service rockstars. Customers love answers to their questions coming within seconds. Win hearts of customers with amazing customer service using LiveChat.
Company Details
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Get AssistanceLiveChat ChatBot Ratings
Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
83 Likeliness to Recommend
2
Since last award
91 Plan to Renew
3
Since last award
80 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+83 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love LiveChat ChatBot?
Pros
- Saves Time
- Respectful
- Continually Improving Product
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Voice or Text Input
Leads Generation
Multi-channel
Workflow Processing
Application Programming Interface
Personalized Service
Translation
Scheduled Availability
Knowledgebase
Learning and Adaptability
Integration With CRM
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Customization
Ease of Data Integration
Business Value Created
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
LiveChat ChatBot Reviews
Ruby G.
- Role: Sales Marketing
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Nov 2024
A Must for Seamless Customer Support & Engagement
Likeliness to Recommend
What differentiates LiveChat ChatBot from other similar products?
I’ve been using LiveChat ChatBot for a few months now, and it has been a fantastic addition to our customer support operations. This tool allows us to automate responses, engage customers instantly, and provide 24/7 support without increasing workload. The seamless integration with LiveChat’s platform has made it easier to capture leads, answer queries, and keep our customers engaged at all times.
What is your favorite aspect of this product?
The best feature of LiveChat ChatBot is how easy it is to set up and customize. You don’t need to be a developer to get started – the interface is intuitive and user-friendly, with pre-built templates for common customer inquiries. The AI-powered chatbot can handle a wide range of customer queries, from providing FAQs to collecting customer details and booking appointments. I love how the bot can escalate to a live agent when necessary, ensuring that customers always get the support they need. The ability to track conversations and analyze customer interactions through the built-in analytics helps us improve responses.
What do you dislike most about this product?
While the chatbot is great for handling basic queries, it occasionally struggles with more complex or nuanced questions, which may require human intervention. The AI can sometimes misunderstand customer requests, leading to a less-than-ideal experience if not properly monitored. Additionally, customization options for the more advanced features (like integrations) could be a bit more intuitive, especially for users unfamiliar with bot development.
What recommendations would you give to someone considering this product?
LiveChat ChatBot has significantly improved our customer support efficiency, helping us engage visitors instantly and provide around-the-clock assistance. It’s easy to use, effective at handling routine tasks, and integrates seamlessly with LiveChat’s platform. Though it’s not perfect for complex queries, the benefits of automated responses and increased engagement have made it a valuable tool for our team.
Pros
- Continually Improving Product
- Client Friendly Policies
- Over Delivered
- Security Protects
Mamta M.
- Role: Information Technology
- Industry: Banking
- Involvement: Business Leader or Manager
Submitted Nov 2024
Features are good
Likeliness to Recommend
What differentiates LiveChat ChatBot from other similar products?
easy to use
What is your favorite aspect of this product?
Functionality
What do you dislike most about this product?
Nothing as such
What recommendations would you give to someone considering this product?
Yes will definitely recommend
Pros
- Helps Innovate
- Continually Improving Product
- Efficient Service
- Inspires Innovation
Shivam Singh B.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2024
Great integration, but setup can be complex.
Likeliness to Recommend
What differentiates LiveChat ChatBot from other similar products?
LiveChat ChatBot different is how well it connects with the LiveChat platform, making it easy for customers to chat with support agents, while also offering smart automation features to improve those interactions.
What is your favorite aspect of this product?
My favorite part of LiveChat ChatBot is how well it works with the LiveChat platform, making it easy for customers to switch from talking to a bot to a real agent without any hassle.
What do you dislike most about this product?
What I dislike most about LiveChat ChatBot is that some of its advanced features can be a bit complex to set up, which might be challenging for users who are not very tech-savvy.
What recommendations would you give to someone considering this product?
If you’re considering LiveChat ChatBot, I suggest starting with the basic features and then exploring the more advanced options as you get used to the platform.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
