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What is LiveChat ChatBot?
LiveChat turns support teams into customer service rockstars. Customers love answers to their questions coming within seconds. Win hearts of customers with amazing customer service using LiveChat.
Company Details
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Get AssistanceLiveChat ChatBot Ratings
Real user data aggregated to summarize the product performance and customer experience.
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83 Likeliness to Recommend
2
Since last award
91 Plan to Renew
3
Since last award
80 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+83 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love LiveChat ChatBot?
Pros
- Continually Improving Product
- Saves Time
- Respectful
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Multi-channel
Voice or Text Input
Leads Generation
Workflow Processing
Application Programming Interface
Personalized Service
Scheduled Availability
Learning and Adaptability
Knowledgebase
Integration With CRM
Translation
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Ease of Customization
Business Value Created
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
LiveChat ChatBot Reviews
Ashikwekwe J.
- Role: Sales Marketing
- Industry: Media
- Involvement: End User of Application
Submitted Oct 2022
Amazing Software.
Likeliness to Recommend
What differentiates LiveChat ChatBot from other similar products?
Very intutive
What is your favorite aspect of this product?
Very easy to implement and use UI is great Vendor support is impressive
What do you dislike most about this product?
Some integration require third-parties
What recommendations would you give to someone considering this product?
This chatbot is reliable and amazing. It will highly assist in developing and achieving your marketing goals.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Caring
Raidelyn P.
- Role: Sales Marketing
- Industry: Consulting
- Involvement: End User of Application
Submitted Oct 2022
"Excellent program I love it."
Likeliness to Recommend
What differentiates LiveChat ChatBot from other similar products?
This application is unique in comparison to others due to the fact that it is simple to use and setup, that its pricing is affordable, and that it has the greatest technical support staff.
What is your favorite aspect of this product?
I find that live chat is a wonderful medium for connecting with clients since both parties can hear one another without any interference.
What do you dislike most about this product?
For the life of me, I can't think of a single thing I dislike about this program.
What recommendations would you give to someone considering this product?
I would recommend the application to others since it is really simple to operate, and our customers enjoy talking with us through LiveChat the most. Our customers really enjoy using this program to schedule appointments.
Pros
- Trustworthy
- Unique Features
- Efficient Service
- Effective Service
Julia S.
- Role: Sales Marketing
- Industry: Gaming and Hospitality
- Involvement: End User of Application
Submitted Oct 2022
"Very useful tool, I recommend it"
Likeliness to Recommend
What differentiates LiveChat ChatBot from other similar products?
This program differs from others in its cost is expensive.
What is your favorite aspect of this product?
It is convenient because it is possible to integrate it with the primary social media platforms that we make use of. Because of this connection, our clients and potential sales prospects are now able to engage with our customer support team directly from inside our social networks, eliminating the need to access either our website or our mobile applications.
What do you dislike most about this product?
The web version of LiveChat ChatBot is flawless, but the mobile version is a little restricted; the mobile version, in my opinion, needs to extend the capabilities, such as the resolution tags that are not permitted to be placed in each contact, but the web version has this capability. LiveChat ChatBot implementation cost may be prohibitive for certain organizations, and that's not the only thing holding some businesses back from adopting it.
What recommendations would you give to someone considering this product?
I think it's a great software because it has a lot of useful functions and works well with Facebook Messenger. It's quite simple to organize your files, add tags, and look for specific information. For all this I recommend this tool.
Pros
- Trustworthy
- Efficient Service
- Effective Service
- Saves Time
