What is LiveChat?
LiveChat turns support teams into customer service rockstars. Customers love answers to their questions coming within seconds. Win hearts of customers with amazing customer service using LiveChat. LiveChat combines AI efficiency with human expertise. Let AI resolve most queries automatically so your team can focus on top-tier clients.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
84 Likeliness to Recommend
3
Since last award
91 Plan to Renew
3
Since last award
81 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love LiveChat?
Pros
- Respectful
- Continually Improving Product
- Saves Time
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Voice or Text Input
Leads Generation
Multi-channel
Workflow Processing
Application Programming Interface
Personalized Service
Translation
Knowledgebase
Integration With CRM
Scheduled Availability
Learning and Adaptability
Vendor Capability Ratings
Quality of Features
Ease of Implementation
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Customization
Ease of Data Integration
Business Value Created
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
LiveChat Reviews
Dillon G.
- Role: Finance
- Industry: Apparel
- Involvement: End User of Application
Submitted Nov 2022
Expensive and very customizable
Likeliness to Recommend
What differentiates LiveChat from other similar products?
Harder to use and more expensive
What is your favorite aspect of this product?
Lots of custom stuff
What do you dislike most about this product?
Expensive
What recommendations would you give to someone considering this product?
Know what you are doing and work with their help team
Pros
- Continually Improving Product
- Respectful
- Appreciates Incumbent Status
Cons
- Less Efficient Service
- Inhibits Innovation
- Less Reliable
Norma A.
- Role: Sales Marketing
- Industry: Gaming and Hospitality
- Involvement: End User of Application
Submitted Nov 2022
"Excellent tool that every website must have."
Likeliness to Recommend
What differentiates LiveChat from other similar products?
In contrast to competing software, ours is affordably priced, performs as advertised, and accomplishes its primary goal of providing a user-friendly environment in which to address customer inquiries.
What is your favorite aspect of this product?
Incredibly smooth and easy integration with third-party applications, as well as fantastic live chats. Powerful, efficient live chats that put smiles on customers' faces. live chat, customer relationship management, lead generation, and API integration with other third-party apps.
What do you dislike most about this product?
User authentication and security should be strengthened.
What recommendations would you give to someone considering this product?
Because of its user-friendly interface and seamless integration, I highly recommend this tool.
Pros
- Trustworthy
- Unique Features
- Efficient Service
- Effective Service
Sharon M.
- Role: Sales Marketing
- Industry: Apparel
- Involvement: End User of Application
Submitted Nov 2022
"Livechat ChatBot is simple and works great."
Likeliness to Recommend
What differentiates LiveChat from other similar products?
Unlike competing software, it has features like a conversation archive, the ability to filter messages based on predefined criteria, conversation routing, etc. They make sure that we're sending messages to prospective consumers at the correct time, mining useful data from those exchanges, and, most critically, matching the proper individuals with each client so that we can maintain meaningful dialogues.
What is your favorite aspect of this product?
Because we now have a link for live chat on our website, we are able to receive feedback from patients who have questions or need assistance. This has proven to be an extremely useful addition to our website.
What do you dislike most about this product?
There is nothing negative that can be said about this software; it possesses all of the features that I desire and that I appreciate, as well as possibly some additional ones.
What recommendations would you give to someone considering this product?
The setup process for this software is straightforward, therefore I would advise using it, but the chatbot requires a subscription to a separate service, which adds overhead to our business. They might have chosen not to implement that option.
Pros
- Reliable
- Enables Productivity
- Efficient Service
- Effective Service
