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LiveChat

LiveChat

Composite Score
8.5 /10
CX Score
8.5 /10
Category
LiveChat
8.5 /10

What is LiveChat?

LiveChat turns support teams into customer service rockstars. Customers love answers to their questions coming within seconds. Win hearts of customers with amazing customer service using LiveChat. LiveChat combines AI efficiency with human expertise. Let AI resolve most queries automatically so your team can focus on top-tier clients.

Company Details


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Awards & Recognition

LiveChat won the following awards in the Chatbots category

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LiveChat Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on LiveChat.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

3
Since last award

91 Plan to Renew

3
Since last award

81 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love LiveChat?

7% Negative
6% Neutral
87% Positive

Pros

  • Respectful
  • Continually Improving Product
  • Saves Time
  • Performance Enhancing

Feature Ratings

Average 81

Voice or Text Input

82

Leads Generation

82

Multi-channel

82

Workflow Processing

81

Application Programming Interface

81

Personalized Service

81

Translation

80

Knowledgebase

80

Integration With CRM

79

Scheduled Availability

79

Learning and Adaptability

79

Vendor Capability Ratings

Average 80

Quality of Features

82

Ease of Implementation

82

Usability and Intuitiveness

81

Breadth of Features

80

Ease of IT Administration

80

Ease of Customization

80

Ease of Data Integration

79

Business Value Created

78

Product Strategy and Rate of Improvement

78

Vendor Support

78

Availability and Quality of Training

77

LiveChat Reviews

Anna C.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

“This tool is great, I love it.”

Likeliness to Recommend

8 /10

What differentiates LiveChat from other similar products?

The user-friendliness and attractiveness of this program's user interface set it apart from similar products on the market.

What is your favorite aspect of this product?

It is convenient that any organization that makes use of this product can provide you with an answer that is both prompt and accurate. It is a really smooth running rapid chat software that enables you to get answers in a very short amount of time.

What do you dislike most about this product?

Even after a person has left the conversation, it may appear as though they are still participating. I would prefer that it either delete itself automatically or go away and offer a message that indicates that the user has left the conversation.

What recommendations would you give to someone considering this product?

It's simple to set up and customize, the chatbot and automation features help us save time and money, and the support team is always available to answer our questions.

Pros

  • Reliable
  • Trustworthy
  • Unique Features
  • Efficient Service

Edinah S.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Fantastic Product!

Likeliness to Recommend

9 /10

What differentiates LiveChat from other similar products?

Very easy to use

What is your favorite aspect of this product?

Highly customizable Impressive UI

What do you dislike most about this product?

The vendor should offer more specialized support depending on one's need.

What recommendations would you give to someone considering this product?

This chatbot is great for interaction and marketing activities. It is easy to use and offers a significant value for your money.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Effective Service

Ashikwekwe J.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Amazing Software.

Likeliness to Recommend

9 /10

What differentiates LiveChat from other similar products?

Very intutive

What is your favorite aspect of this product?

Very easy to implement and use UI is great Vendor support is impressive

What do you dislike most about this product?

Some integration require third-parties

What recommendations would you give to someone considering this product?

This chatbot is reliable and amazing. It will highly assist in developing and achieving your marketing goals.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Caring

Most Popular LiveChat Comparisons

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