What is LiveChat?
LiveChat turns support teams into customer service rockstars. Customers love answers to their questions coming within seconds. Win hearts of customers with amazing customer service using LiveChat. LiveChat combines AI efficiency with human expertise. Let AI resolve most queries automatically so your team can focus on top-tier clients.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
84 Likeliness to Recommend
3
Since last award
91 Plan to Renew
3
Since last award
81 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love LiveChat?
Pros
- Respectful
- Continually Improving Product
- Saves Time
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Voice or Text Input
Leads Generation
Multi-channel
Workflow Processing
Application Programming Interface
Personalized Service
Translation
Knowledgebase
Integration With CRM
Scheduled Availability
Learning and Adaptability
Vendor Capability Ratings
Quality of Features
Ease of Implementation
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Customization
Ease of Data Integration
Business Value Created
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
LiveChat Reviews
Goutam J.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2024
Great integration, but limited features.
Likeliness to Recommend
What differentiates LiveChat from other similar products?
LiveChat ChatBot is unique because it works perfectly with LiveChat, letting businesses easily switch between live chat and automated chat in one place.
What is your favorite aspect of this product?
My favorite aspect of LiveChat ChatBot is how smoothly it integrates with LiveChat, making it easy to switch between automated and live conversations without any hassle.
What do you dislike most about this product?
LiveChat ChatBot is that it can be limited in customization compared to other chatbot platforms, especially if you need more advanced features.
What recommendations would you give to someone considering this product?
If you’re thinking about LiveChat ChatBot, it’s perfect if you already use LiveChat, but make sure it has all the features you need for your business.
Pros
- Altruistic
- Security Protects
- Helps Innovate
- Continually Improving Product
Mamta M.
- Role: Information Technology
- Industry: Banking
- Involvement: Business Leader or Manager
Submitted Nov 2024
Features are good
Likeliness to Recommend
What differentiates LiveChat from other similar products?
easy to use
What is your favorite aspect of this product?
Functionality
What do you dislike most about this product?
Nothing as such
What recommendations would you give to someone considering this product?
Yes will definitely recommend
Pros
- Helps Innovate
- Continually Improving Product
- Efficient Service
- Inspires Innovation
Shivam Singh B.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2024
Great integration, but setup can be complex.
Likeliness to Recommend
What differentiates LiveChat from other similar products?
LiveChat ChatBot different is how well it connects with the LiveChat platform, making it easy for customers to chat with support agents, while also offering smart automation features to improve those interactions.
What is your favorite aspect of this product?
My favorite part of LiveChat ChatBot is how well it works with the LiveChat platform, making it easy for customers to switch from talking to a bot to a real agent without any hassle.
What do you dislike most about this product?
What I dislike most about LiveChat ChatBot is that some of its advanced features can be a bit complex to set up, which might be challenging for users who are not very tech-savvy.
What recommendations would you give to someone considering this product?
If you’re considering LiveChat ChatBot, I suggest starting with the basic features and then exploring the more advanced options as you get used to the platform.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
