What is LiveChat?
LiveChat turns support teams into customer service rockstars. Customers love answers to their questions coming within seconds. Win hearts of customers with amazing customer service using LiveChat. LiveChat combines AI efficiency with human expertise. Let AI resolve most queries automatically so your team can focus on top-tier clients.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
84 Likeliness to Recommend
3
Since last award
91 Plan to Renew
3
Since last award
81 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love LiveChat?
Pros
- Respectful
- Continually Improving Product
- Saves Time
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Voice or Text Input
Leads Generation
Multi-channel
Workflow Processing
Application Programming Interface
Personalized Service
Translation
Knowledgebase
Integration With CRM
Scheduled Availability
Learning and Adaptability
Vendor Capability Ratings
Quality of Features
Ease of Implementation
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Customization
Ease of Data Integration
Business Value Created
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
LiveChat Reviews
Lokesh S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2024
User-Friendly, but Lacks Depth
Likeliness to Recommend
What differentiates LiveChat from other similar products?
LiveChat ChatBot is unique because it works seamlessly with the LiveChat platform, allowing for quick responses to customers in real-time. It's easy to set up and customize, comes with handy templates to get you started, and gives you valuable insights through detailed analytics to enhance your chat performance.
What is your favorite aspect of this product?
My favorite aspect of LiveChat ChatBot is its seamless integration with the LiveChat platform. This allows for a smooth transition between the chatbot and human agents, ensuring that customers get the help they need without any hiccups. It makes the overall customer support experience much more efficient and cohesive.
What do you dislike most about this product?
What I dislike most about LiveChat ChatBot is that it may lack some advanced features found in more specialized chatbot platforms. This can limit customization options and the ability to handle complex queries effectively without human intervention.
What recommendations would you give to someone considering this product?
If you’re thinking about using LiveChat ChatBot, I suggest starting with the pre-built templates to get things up and running quickly for common questions. Then, customize it to fit your specific needs. Also, don’t forget to use the analytics to see how it’s performing so you can keep improving its responses and better engage with customers.
Pros
- Trustworthy
- Effective Service
- Saves Time
- Helps Innovate
Sara C.
- Role: Consultant
- Industry: Other
- Involvement: End User of Application
Submitted Sep 2024
Great Potential
Likeliness to Recommend
What differentiates LiveChat from other similar products?
LiveChat ChatBot differentiates itself from competitors through its highly intuitive conversation builder, allowing users to create custom chat flows with minimal technical skills. It also stands out with its extensive integration capabilities, enabling seamless connections with CRMs, social media platforms, and e-commerce solutions like Shopify, which streamlines operations and enhances customer experiences. Additionally, its omnichannel support ensures smooth functionality across various channels—whether on websites, mobile apps, or social media—providing businesses with a unified platform for customer engagement.
What is your favorite aspect of this product?
My favorite aspect of LiveChat ChatBot is its integration capabilities. It seamlessly connects with CRM systems, e-commerce platforms, and social media channels, allowing businesses to maintain a unified and efficient workflow across all their tools. This integration helps personalize customer interactions and streamlines processes like order management and customer support, making it a versatile and powerful tool for businesses.. The flexibility to integrate across platforms makes it ideal for businesses looking to improve operational efficiency and enhance customer experiences.
What do you dislike most about this product?
What I dislike most about LiveChat ChatBot is its limited AI adaptability. While it offers useful features, the chatbot's AI could improve in handling more complex queries and adapting to unique customer needs. The machine learning capabilities are not as advanced as some other platforms, which can limit the bot's ability to evolve its responses over time without significant manual intervention. Additionally, the customization options, though good, could be further expanded to allow even more flexibility in creating unique user experiences.
What recommendations would you give to someone considering this product?
If you're considering LiveChat ChatBot, I recommend evaluating how well it integrates with your existing tools like CRM systems and e-commerce platforms, as this is one of its standout features. While it’s highly customizable with a user-friendly interface, the AI lacks advanced adaptability, so manual updates may be needed to improve responses over time. It performs well across multiple platforms, making it ideal for businesses that require omnichannel support, but make sure to test its features to ensure they align with your specific needs.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Akash H.
- Role: Information Technology
- Industry: Insurance
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2024
Easy to use. It is one of the best chatbot to use.
Likeliness to Recommend
What differentiates LiveChat from other similar products?
ChatBot scans website or other designated resource to provide quick and accurate AI-generated answers to customer questions.
What is your favorite aspect of this product?
UI and fast response time
What do you dislike most about this product?
Pricing is little bit on the higher side
What recommendations would you give to someone considering this product?
Must try 14 days trial product
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
