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What is LiveChat ChatBot?
LiveChat turns support teams into customer service rockstars. Customers love answers to their questions coming within seconds. Win hearts of customers with amazing customer service using LiveChat.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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83 Likeliness to Recommend
2
Since last award
91 Plan to Renew
3
Since last award
80 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+83 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love LiveChat ChatBot?
Pros
- Continually Improving Product
- Saves Time
- Respectful
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Multi-channel
Voice or Text Input
Leads Generation
Workflow Processing
Application Programming Interface
Personalized Service
Scheduled Availability
Learning and Adaptability
Knowledgebase
Integration With CRM
Translation
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Ease of Customization
Business Value Created
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
LiveChat ChatBot Reviews
Vaibhaw K.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2023
Fantastic product!
Likeliness to Recommend
What differentiates LiveChat ChatBot from other similar products?
LiveChat ChatBot distinguishes itself from other similar products through its ease of use and seamless integration with the popular LiveChat platform. It offers a user-friendly, no-code chatbot builder that allows businesses to create custom chatbots without extensive technical knowledge. Moreover, its deep integration with LiveChat's robust customer support features means you can seamlessly transition from chatbot interactions to human support, providing a holistic customer service experience. The chatbot's ability to handle complex tasks and its extensive library of predefined templates further set it apart from the competition.
What is your favorite aspect of this product?
My favorite aspect of the LiveChat ChatBot is its user-friendly, no-code chatbot builder, which empowers users to create customized chatbots without the need for extensive technical expertise.
What do you dislike most about this product?
One drawback I've found is that LiveChat ChatBot's more advanced features may require a steeper learning curve, making it a bit challenging for users who are new to chatbot development and customization.
What recommendations would you give to someone considering this product?
For those considering LiveChat ChatBot, I would recommend investing time in learning the chatbot builder to harness its full potential. Start with the predefined templates and gradually explore the more advanced features as you become familiar with the platform. Additionally, make the most of the integration with LiveChat's customer support features, as this can greatly enhance your customer service capabilities. Lastly, take advantage of any available resources, tutorials, or support to ensure a smooth and effective implementation of the chatbot into your customer service strategy.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Anant T.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted May 2023
Best Chatbot Ever Used
Likeliness to Recommend
What differentiates LiveChat ChatBot from other similar products?
It's intuitive design and easy to use platform with enhance advanced technology used which lets no code users to use it
What is your favorite aspect of this product?
The configuration in the dashboard which shows analytics that makes the product unique
What do you dislike most about this product?
Sometimes it's long setup
What recommendations would you give to someone considering this product?
Best in class for B2B users of any scale
Pros
- Transparent
- Security Protects
- Helps Innovate
- Continually Improving Product
Kevin O.
- Role: Student Academic
- Industry: Retail
- Involvement: End User of Application
Submitted Apr 2023
Very easy to chat with when buying products
Likeliness to Recommend
What differentiates LiveChat ChatBot from other similar products?
It’s very realistic in conversation
What is your favorite aspect of this product?
Easy to use and understand, no issue with conversation
What do you dislike most about this product?
Sometimes the bot doesn’t know what you are saying
What recommendations would you give to someone considering this product?
Keep the chat simple with the bot
Pros
- Inspires Innovation
- Helps Innovate
- Effective Service
- Altruistic
Cons
- Vendor Friendly Policies
- Less Respectful
- Less Reliable
