What is LiveChat?
LiveChat turns support teams into customer service rockstars. Customers love answers to their questions coming within seconds. Win hearts of customers with amazing customer service using LiveChat. LiveChat combines AI efficiency with human expertise. Let AI resolve most queries automatically so your team can focus on top-tier clients.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
84 Likeliness to Recommend
3
Since last award
91 Plan to Renew
3
Since last award
81 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love LiveChat?
Pros
- Respectful
- Continually Improving Product
- Saves Time
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Voice or Text Input
Leads Generation
Multi-channel
Workflow Processing
Application Programming Interface
Personalized Service
Translation
Knowledgebase
Integration With CRM
Scheduled Availability
Learning and Adaptability
Vendor Capability Ratings
Quality of Features
Ease of Implementation
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Customization
Ease of Data Integration
Business Value Created
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
LiveChat Reviews
Conor S.
- Role: C-Level
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Sep 2024
Easy-to-implement, great UX no-code solution.
Likeliness to Recommend
What differentiates LiveChat from other similar products?
It's ease-of-use and set up. We were able to quickly build the chatbot flow, share it with our clients for feedback and approval, and to then quickly get to the MVP launch phase. It also provides features and functionality to improve your chatbot over time.
What is your favorite aspect of this product?
It's ease-of-use.
What do you dislike most about this product?
Nothing in particular
What recommendations would you give to someone considering this product?
This is great if you are a small- to medium-sized business. If you are a large corporate entity, I am not sure whether Chatbot.com or another tool would be an ideal fit.
Pros
- Performance Enhancing
- Enables Productivity
- Helps Innovate
- Reliable
Aakansha R.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Sep 2024
Multiple great features, Easy Integration
Likeliness to Recommend
What differentiates LiveChat from other similar products?
LiveChat have a drag-and-drop interface that makes it easy to create conversation flows without the need for coding. It have ready-to-use templates for common use cases like customer support, lead generation, and FAQs.
What is your favorite aspect of this product?
My favourite aspect about LiveChat's ChatBot is its easy and great integration between bots and human agents which enhance the user experience and make customer support more efficient.
What do you dislike most about this product?
LiveChat's advanced customisation and AI features can require a learning for those who want to maximize its capabilities.
What recommendations would you give to someone considering this product?
Here are some recommendation from my side about LiveChat - Use the pre-built templates to get started quickly, Take full advantage of its seamless handoff between chatbots and human agents, Maximize your reach by deploying the chatbot across multiple channels such as your website, Facebook Messenger, WhatsApp, and more And do not forget to test your Bot regulerly.
Pros
- Enables Productivity
- Saves Time
- Respectful
- Fair
Martina E.
- Role: Sales Marketing
- Industry: Finance
- Involvement: End User of Application
Submitted Apr 2024
Conveniently, meets our needs.
Likeliness to Recommend
What differentiates LiveChat from other similar products?
The Livechat chatbot has strong language translation capabilities. This has ensured that it is able to respond to customers on our website, even when they are not chatting in English language. Chatbots ability to do this has saved my department money and simply increased our customer engagement capability.
What is your favorite aspect of this product?
The ability to recall past conversations between our customer service agents and a customer or sales prospect. This is a very valuable part of this chatbot for my department, as it helps to make engagements with customers feel more natural.
What do you dislike most about this product?
In the early days, we used to experience downtimes. However, the last time this happened, appears so faraway now.
What recommendations would you give to someone considering this product?
For teams seeking to aid their human customer service or engagement agents, Chatbot is one tool to consider.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
