What is LiveChat?
LiveChat turns support teams into customer service rockstars. Customers love answers to their questions coming within seconds. Win hearts of customers with amazing customer service using LiveChat. LiveChat combines AI efficiency with human expertise. Let AI resolve most queries automatically so your team can focus on top-tier clients.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
84 Likeliness to Recommend
3
Since last award
91 Plan to Renew
3
Since last award
81 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love LiveChat?
Pros
- Respectful
- Continually Improving Product
- Saves Time
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Voice or Text Input
Leads Generation
Multi-channel
Workflow Processing
Application Programming Interface
Personalized Service
Translation
Knowledgebase
Integration With CRM
Scheduled Availability
Learning and Adaptability
Vendor Capability Ratings
Quality of Features
Ease of Implementation
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Customization
Ease of Data Integration
Business Value Created
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
LiveChat Reviews
Anant T.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted May 2023
Best Chatbot Ever Used
Likeliness to Recommend
What differentiates LiveChat from other similar products?
It's intuitive design and easy to use platform with enhance advanced technology used which lets no code users to use it
What is your favorite aspect of this product?
The configuration in the dashboard which shows analytics that makes the product unique
What do you dislike most about this product?
Sometimes it's long setup
What recommendations would you give to someone considering this product?
Best in class for B2B users of any scale
Pros
- Transparent
- Security Protects
- Helps Innovate
- Continually Improving Product
Kevin O.
- Role: Student Academic
- Industry: Retail
- Involvement: End User of Application
Submitted Apr 2023
Very easy to chat with when buying products
Likeliness to Recommend
What differentiates LiveChat from other similar products?
It’s very realistic in conversation
What is your favorite aspect of this product?
Easy to use and understand, no issue with conversation
What do you dislike most about this product?
Sometimes the bot doesn’t know what you are saying
What recommendations would you give to someone considering this product?
Keep the chat simple with the bot
Pros
- Inspires Innovation
- Helps Innovate
- Effective Service
- Altruistic
Cons
- Vendor Friendly Policies
- Less Respectful
- Less Reliable
Bruno L.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Mar 2023
Fantastic product
Likeliness to Recommend
What differentiates LiveChat from other similar products?
There is no product to compare
What is your favorite aspect of this product?
easy to use
What do you dislike most about this product?
nothing to add
What recommendations would you give to someone considering this product?
nothing to recommend
Pros
- Continually Improving Product
- Reliable
- Trustworthy
- Unique Features