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What is LiveChat ChatBot?
LiveChat turns support teams into customer service rockstars. Customers love answers to their questions coming within seconds. Win hearts of customers with amazing customer service using LiveChat.
Company Details
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Get AssistanceLiveChat ChatBot Ratings
Real user data aggregated to summarize the product performance and customer experience.
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83 Likeliness to Recommend
2
Since last award
91 Plan to Renew
3
Since last award
80 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+83 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love LiveChat ChatBot?
Pros
- Continually Improving Product
- Saves Time
- Respectful
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Multi-channel
Voice or Text Input
Leads Generation
Workflow Processing
Application Programming Interface
Personalized Service
Scheduled Availability
Learning and Adaptability
Knowledgebase
Integration With CRM
Translation
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Ease of Customization
Business Value Created
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
LiveChat ChatBot Reviews
Sharon M.
- Role: Sales Marketing
- Industry: Apparel
- Involvement: End User of Application
Submitted Nov 2022
"Livechat ChatBot is simple and works great."
Likeliness to Recommend
What differentiates LiveChat ChatBot from other similar products?
Unlike competing software, it has features like a conversation archive, the ability to filter messages based on predefined criteria, conversation routing, etc. They make sure that we're sending messages to prospective consumers at the correct time, mining useful data from those exchanges, and, most critically, matching the proper individuals with each client so that we can maintain meaningful dialogues.
What is your favorite aspect of this product?
Because we now have a link for live chat on our website, we are able to receive feedback from patients who have questions or need assistance. This has proven to be an extremely useful addition to our website.
What do you dislike most about this product?
There is nothing negative that can be said about this software; it possesses all of the features that I desire and that I appreciate, as well as possibly some additional ones.
What recommendations would you give to someone considering this product?
The setup process for this software is straightforward, therefore I would advise using it, but the chatbot requires a subscription to a separate service, which adds overhead to our business. They might have chosen not to implement that option.
Pros
- Reliable
- Enables Productivity
- Efficient Service
- Effective Service
Anna C.
- Role: Sales Marketing
- Industry: Retail
- Involvement: End User of Application
Submitted Nov 2022
“This tool is great, I love it.”
Likeliness to Recommend
What differentiates LiveChat ChatBot from other similar products?
The user-friendliness and attractiveness of this program's user interface set it apart from similar products on the market.
What is your favorite aspect of this product?
It is convenient that any organization that makes use of this product can provide you with an answer that is both prompt and accurate. It is a really smooth running rapid chat software that enables you to get answers in a very short amount of time.
What do you dislike most about this product?
Even after a person has left the conversation, it may appear as though they are still participating. I would prefer that it either delete itself automatically or go away and offer a message that indicates that the user has left the conversation.
What recommendations would you give to someone considering this product?
It's simple to set up and customize, the chatbot and automation features help us save time and money, and the support team is always available to answer our questions.
Pros
- Reliable
- Trustworthy
- Unique Features
- Efficient Service
Edinah S.
- Role: Sales Marketing
- Industry: Consulting
- Involvement: End User of Application
Submitted Nov 2022
Fantastic Product!
Likeliness to Recommend
What differentiates LiveChat ChatBot from other similar products?
Very easy to use
What is your favorite aspect of this product?
Highly customizable Impressive UI
What do you dislike most about this product?
The vendor should offer more specialized support depending on one's need.
What recommendations would you give to someone considering this product?
This chatbot is great for interaction and marketing activities. It is easy to use and offers a significant value for your money.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Effective Service
