What is LiveChat?
LiveChat turns support teams into customer service rockstars. Customers love answers to their questions coming within seconds. Win hearts of customers with amazing customer service using LiveChat. LiveChat combines AI efficiency with human expertise. Let AI resolve most queries automatically so your team can focus on top-tier clients.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
84 Likeliness to Recommend
3
Since last award
91 Plan to Renew
3
Since last award
81 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love LiveChat?
Pros
- Respectful
- Continually Improving Product
- Saves Time
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Voice or Text Input
Leads Generation
Multi-channel
Workflow Processing
Application Programming Interface
Personalized Service
Translation
Knowledgebase
Integration With CRM
Scheduled Availability
Learning and Adaptability
Vendor Capability Ratings
Quality of Features
Ease of Implementation
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Customization
Ease of Data Integration
Business Value Created
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
LiveChat Reviews
sayyed s.
- Role: Vendor Management
- Industry: Food and Beverage
- Involvement: Business Leader or Manager
Submitted Jan 2023
"Easy to use, but a bit pricy"
Likeliness to Recommend
What differentiates LiveChat from other similar products?
Particularly in the case of larger companies who are looking for in a cost effective chat software. Then In my view Chat Bot Live Chat bothe products are very cost effective and managing your work easily.
What is your favorite aspect of this product?
My favourite aspects of the product is it's user interface are quite different from other products.
What do you dislike most about this product?
One of the user's biggest frustration is when Chat Bot don't understand them when customer and Bots are talking same language.
What recommendations would you give to someone considering this product?
It's very easy to embed into websites. Good looking bots Easy learning curve
Pros
- Helps Innovate
- Performance Enhancing
- Inspires Innovation
- Caring
Cons
- Vendor Friendly Policies
- Less Friendly Negotiation
- Leverages Incumbent Status
Sonakshi M.
- Role: Public Sector
- Industry: Consulting
- Involvement: End User of Application
Submitted Dec 2022
An engaging helpdesk tool
Likeliness to Recommend
What differentiates LiveChat from other similar products?
The canned response tool in LiveChat is excellent. This function enables my department to store pre-written answers to frequently asked queries from consumers. With a single keystroke on the keyboard, we can then quickly and easily repeat these typical responses during talks with consumers. We were able to add a customer care assistance channel very fast because LiveChat was so simple to set up.
What is your favorite aspect of this product?
To ensure that our clients can communicate with us directly on their preferred messaging programs without visiting our website, Livechat interfaces with the top messaging services such as Facebook Messenger, Telegram, and Whatsapp. Our clients can request that we chat with them on their preferred chat platform. Live chat allows customers to interact with us on our web-based, mobile, and social media platforms.
What do you dislike most about this product?
You need to buy more than one license to do the same with other programs. The price is reasonable, yet the initial sticker shock still exists. We could buy two charges and have two users on at once if the cost were cheaper. However, we run many agents simultaneously because more than one individual can utilize the license.
What recommendations would you give to someone considering this product?
On the weekends or after business hours, having the option to switch the website widget from a chat to a form is quite helpful. Thanks to this, customers won't have to wait for business hours to get in touch with you. LiveChat connected seamlessly with our company, and the software's speed allowed us to lower the standard of service. We broadened our customer base since we can address their issues more rapidly.
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Trustworthy
Serap Y.
- Role: Sales Marketing
- Industry: Finance
- Involvement: End User of Application
Submitted Nov 2022
reliable helping hand for support agents.
Likeliness to Recommend
What differentiates LiveChat from other similar products?
Livechat chatbots work everywhere on a variety of channels - on our product mobile applications , on facebook messenger, likewise on other social media softwares where my work institution has got a presence.
What is your favorite aspect of this product?
chatbot is programmed to direct customers to contents that potentially addresses their concerns or enquiries. In situations whereby chatbot is completely lost to the information being sought by the customer, it automatically creates a support ticket and assigns it to an agent . This quality of work organization impresses me the most about Chatbot.
What do you dislike most about this product?
chatbot's natural language processing is not good enough . In the sense that , it is unable to improve responses overtime by itself , without input from our team. On the second part, Chatbot is not going to be a replacement for a live human agent, rather it is a good helping hand for our support agents presently.
What recommendations would you give to someone considering this product?
Like I stated earlier, chatbot is a good helping hand for support representatives. It is not designed to be a replacement for an human agent, neither should it be.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Security Protects
