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Lucidchart Logo
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Lucid Software Inc.

Lucidchart

Composite Score
8.4 /10
CX Score
8.7 /10
Category
Lucidchart
8.4 /10

What is Lucidchart?

Lucidchart is the intelligent diagramming application that brings teams together to make better decisions and build the future. Quickly visualize your team's processes, systems, and organizational structure. Intelligent diagramming lets you visualize complex ideas faster, clearer and more collaboratively. Lucidchart makes it easy to involve the right people to make the right decisions. Lucidchart allows you to stay focused and sprint forward with purpose. Bring to life the plans that will propel your business.

Company Details


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Lucidchart Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Lucidchart.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

96 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Lucidchart?

0% Negative
0% Neutral
100% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Saves Time

Feature Ratings

Average 86

Visual Process Design

91

Collaboration

90

Process Model Repository/Content Repository

87

Process Simulation

87

Commenting

87

Process Monitoring and Optimization

86

Dashboard

85

Process Auditing

83

Analytics and Reporting

83

Process Automation

83

Process Modelling and Design

82

Vendor Capability Ratings

Average 85

Ease of Implementation

90

Breadth of Features

90

Business Value Created

89

Usability and Intuitiveness

86

Ease of Data Integration

86

Ease of Customization

86

Availability and Quality of Training

85

Product Strategy and Rate of Improvement

82

Quality of Features

81

Ease of IT Administration

81

Vendor Support

81

Lucidchart Reviews

Elizabeth O.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

I diagram better with Lucidchart.

Likeliness to Recommend

10 /10

What differentiates Lucidchart from other similar products?

Lucidchart is first and foremost web browser based. This provides me with the convenience to access this software on different devices. On a second note, Lucidchart offers the best experience, when it comes to multiple users building flowcharts in real time. The ability to add comments to documents in real time, makes communication during diagramming exercises a lot smoother, it matters less whether all users are physically in same place or collaborating remotely.

What is your favorite aspect of this product?

The quality of support resource available to me as a user, appeals to me a lot. Asides the Lucidchart blog, from where users can learn a lot about how to better use Lucidchart, there is the learning campus through which I have access to the best practices and expert tips on how to use Lucidchart, On the technical side, Lucidchart provides me with a never ending avalanche of templates, which gives me a headstart when building process maps, flowcharts etc thereby preventing me from always building from scratch.

What do you dislike most about this product?

I want to be able to do more with Lucidchart on my mobile phone. Although there exists a Lucidchart mobile app, it is only good for viewing my process diagrams. I cannot edit templates or even attempt to create flowcharts from scratch on the mobile app.

What recommendations would you give to someone considering this product?

For documenting complex workflows, highlighting key steps in internal business processes, with the aim of assisting team members to have a shared understanding of project and team goals , I wholeheartedly recommend Lucidchart.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Rizwan A.

  • Role: Information Technology
  • Industry: Food and Beverage
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2024

Empowering Teams with Visual Collaboration

Likeliness to Recommend

8 /10

What differentiates Lucidchart from other similar products?

Users can collaborate on diagrams in real-time, making it easy for teams to work together regardless of location. Lucidchart allows users to link data to their diagrams, enabling dynamic updates and more insightful visualizations. We can generate diagrams using AI by simply typing a prompt, making it easier to create complex visuals quickly

What is your favorite aspect of this product?

Linking data to diagrams means you can see real-time updates and insights, which can be a game changer for projects that involve a lot of moving parts.

What do you dislike most about this product?

While Lucidchart is fantastic, the steep learning curve for advanced features might be a drawback for some users. Moreover, the mobile experience could be improved for those who need to work on the go.

What recommendations would you give to someone considering this product?

Understand the specific problems you're looking to solve. Lucidchart excels in real-time collaboration and visualizing complex data, so ensure these align with your goals. Invest in some initial training for your team to ensure everyone can use the more advanced features effectively.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Miriam S.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Visual representation of thoughts

Likeliness to Recommend

2 /10

What differentiates Lucidchart from other similar products?

The articulation of a flow and process with different annotation and shapes

What is your favorite aspect of this product?

Drag and drop shapes helps in quickly build the process flow

What do you dislike most about this product?

while collobration, the documents laggs sometimes and takes some time to update in real time

What recommendations would you give to someone considering this product?

been using it from one year and i'ts better then draw.io, they have alot of inbuild templates

Pros

  • Efficient Service
  • Effective Service
  • Caring
  • Saves Time
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