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Lucidchart Logo
Lucidchart Logo
Lucid Software Inc.

Lucidchart

Composite Score
8.4 /10
CX Score
8.7 /10
Category
Lucidchart
8.4 /10

What is Lucidchart?

Lucidchart is the intelligent diagramming application that brings teams together to make better decisions and build the future. Quickly visualize your team's processes, systems, and organizational structure. Intelligent diagramming lets you visualize complex ideas faster, clearer and more collaboratively. Lucidchart makes it easy to involve the right people to make the right decisions. Lucidchart allows you to stay focused and sprint forward with purpose. Bring to life the plans that will propel your business.

Company Details


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Lucidchart Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Lucidchart.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

96 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Lucidchart?

0% Negative
0% Neutral
100% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Saves Time

Feature Ratings

Average 86

Visual Process Design

91

Collaboration

90

Process Model Repository/Content Repository

87

Process Simulation

87

Commenting

87

Process Monitoring and Optimization

86

Dashboard

85

Process Auditing

83

Analytics and Reporting

83

Process Automation

83

Process Modelling and Design

82

Vendor Capability Ratings

Average 85

Ease of Implementation

90

Breadth of Features

90

Business Value Created

89

Usability and Intuitiveness

86

Ease of Data Integration

86

Ease of Customization

86

Availability and Quality of Training

85

Product Strategy and Rate of Improvement

82

Quality of Features

81

Ease of IT Administration

81

Vendor Support

81

Lucidchart Reviews

Michelle R.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

"Lucidchart is a really useful program, I love it.

Likeliness to Recommend

7 /10

What differentiates Lucidchart from other similar products?

It differs from other programs because it is more affordable in price, it has many functions and it is a very easy program to use.

What is your favorite aspect of this product?

My favorite feature of Lucidchart is that it is totally costless to use! It was simple for me to pick up the platform and start building algorithms for time-sensitive documents because of how intuitive the interface is. There are so many options for making visually appealing documents, and I really appreciate that. Last but not least, I appreciate the time-saving automated arrows that may be moved off the shapes. The site runs smoothly and efficiently.

What do you dislike most about this product?

One of my biggest gripes with Lucidchart is that I can't utilize the Times New Roman typeface to make everything seem consistent. Wish there was a setting to make the editing area the same size as a letter-sized sheet of paper (if there is than I was not aware). Last but not least, the free version only allows me to keep two documents, although this limitation is reasonable, and the number of free services is really appreciated.

What recommendations would you give to someone considering this product?

When compared to its rivals, Lucidchart stands out due to its extensive set of capabilities, which includes app connectivity, a library of shapes and symbols that can be searched, and the capacity for group work on projects. The program's usability is enhanced by its streamlined and well-thought-out user interface.

Pros

  • Reliable
  • Unique Features
  • Efficient Service
  • Inspires Innovation

Carlotta P.

  • Role: Public Sector
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

An application for diagramming

Likeliness to Recommend

10 /10

What differentiates Lucidchart from other similar products?

Since Lucidchart is web-based and available from anywhere, using it is simple. Importing and exporting data and diagrams are simple. You may change a template to meet your needs, and it has a vast selection of forms and templates. For better diagramming, layers can be employed, and arrows are simple. Additionally, it gives the option to leap arrows.

What is your favorite aspect of this product?

When you are not familiar with the kind of document you are working on, sometimes it can be confusing to use the shape locator tool on the left side of the screen to locate the shape. Whenever a DFD diagram, you should see shapes relevant to the diagram first, followed by other shape grosearchable shape groups. Be friendly to have a standalone app

What do you dislike most about this product?

The shape locator tool on the left side of the screen might occasionally be perplexing if you are unsure of what kind of document you are working on. The shapes directly relevant to the diagram should always be seen first when working on a DFD diagram, followed by other shape groups that can be searched.

What recommendations would you give to someone considering this product?

There are various layouts to choose from that seem tidy and expert. The responsiveness and usability of the web app are demonstrated by the ability to resize and move elements on a canvas. The user interface is straightforward, and the overall user experience is fantastic. Smartphone apps are also available and beneficial to have.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Palash J.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Vey effective tool to Model your Software Designs

Likeliness to Recommend

10 /10

What differentiates Lucidchart from other similar products?

We are able to plan for our marketing tactics thanks to Lucidchart. We are able to create a variety of flows and demonstrate them in a way that is simple for everyone to grasp. Share ability is also simple. The brainstorming ones would be a great fit for SEO, so I'd like to start using those as well.

What is your favorite aspect of this product?

There are many useful templates available, and it is rather simple to explore. It's wonderful that it's quite easy to understand and drag and drop. I also enjoyed how simple it is to search for different templates, which makes it great to locate them. Although I don't think the integrations offer much, it's still nice to have them and be aware of them.

What do you dislike most about this product?

Even though the technique is really straightforward, this works against it because I occasionally find it difficult to break the template. For instance, if I design a sitemap and go beyond the template, it will seem a little off because it doesn't call for additions. The categorization was occasionally unclear, and it was challenging to locate templates that I was aware of. This was annoying. Like when I perform a content search, all the unimportant topics are displayed. Finding templates that might be useful to me but that I might not be aware of is therefore challenging.

What recommendations would you give to someone considering this product?

As we build out my customers' processes in real time using process mapping and process building, I am able to go through their workflows and process handoffs.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
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