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IDAT Solutions

M- DATS

Composite Score

7.6 /10

CX Score

7.6 /10

5 Reviews Write a Review

What is M- DATS?

M-DATS (short for Medical Dispatch-Assisted Transportation System) is IDATS flagship service. It features a unique design which is specifically catered to Non-Emergency Medical Transport companies.

Company Details

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M- DATS Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

95 Plan to Renew

85 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 99%
Negotiation and Contract:: 97%
Conflict Resolution:: 92%
Strategy & Innovation:: 90%
Service Experience:: 99%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love M- DATS?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Feature Ratings

Average 86

Accounting and Financial Management

Customer Relationship Management

Scheduling

GPS Tracking

Asset Management

Fleet Maintenance

Billing

Route Planning

Route Optimization

Communications

Driver Management

Vendor Capability Ratings

Average 83

Quality of Features

Ease of Implementation

Product Strategy and Rate of Improvement

Breadth of Features

Usability and Intuitiveness

Ease of Customization

Vendor Support

Business Value Created

Ease of Data Integration

Ease of IT Administration

Availability and Quality of Training

M- DATS Reviews

Pallavi V.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2025

Powerful, seamless integration for Microsoft.

Likeliness to Recommend

10 /10

What differentiates M- DATS from other similar products?

Deep intergration with Microsoft Ecosystem Strong AI-Powered Threat Detection

What is your favorite aspect of this product?

Seamless Integration access microsoft’s security stack

What do you dislike most about this product?

Complexity of licensing and feature access.

What recommendations would you give to someone considering this product?

Know your Microsoft licensing inside out Embrace the full microsoft security ecosystem.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Diego N.

Role: Human Resources
Industry: Shipping
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2023

Incredible platform

Likeliness to Recommend

10 /10

What differentiates M- DATS from other similar products?

Very well rounded when it comes to all the information in one place.

What is your favorite aspect of this product?

Reports can be set up multiple times per day.

What do you dislike most about this product?

Helpdesk at times they can´t help.

What recommendations would you give to someone considering this product?

Go for it, its worth it, price range is good.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Doredore M.

Role: Operations
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2022

M- DATS Review

Likeliness to Recommend

9 /10

What differentiates M- DATS from other similar products?

What makes M- DATS different are the many features that helps in dispatch and transportation management

What is your favorite aspect of this product?

I like that using M- DATS is and that the software makes dispatch management easy too.

What do you dislike most about this product?

So far M- DATS has been working better than expected.

What recommendations would you give to someone considering this product?

I recommend M- DATS as it is the best and makes handling transport dispatch and management easy

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Latest Research

M- DATS

What is M- DATS?

Company Details

Need Assistance?

M- DATS Ratings

92 Likeliness to Recommend

95 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+96 Net Emotional Footprint

How much do users love M- DATS?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Accounting and Financial Management Includes accounting and finance functions such as general ledger, accounts payable, and accounts receivable.

Customer Relationship Management Includes sales order management functions such as quotes, contract, marketing, and automation.

Scheduling Includes unloading, delivery, goods issue, and loading date. Integrates shipping, transportation, and receiving calendars and determines scheduling direction.

GPS Tracking Includes geo-fencing, real-time alerts, fleet tracking, Google maps, and mobile integration.

Asset Management Solution centralizes an inventory of all corporate assets and integrates with a risk assessment of assets.

Fleet Maintenance Includes work orders, vehicle repair histories, preventative maintenance, and maintenance alerts.

Billing Includes invoice management, time capture, and expense tracking.

Route Planning Includes assigned territories, daily and multi-day route planning, toll costs, and route modeling.

Route Optimization Includes route logistics, fuel efficiency and conservation, and real-time traffic assessment.

Communications Includes communication portals, secure messaging, and automated alerts.

Driver Management Includes driver profile and qualifications, driver history, driver assignments, and driver monitoring.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

M- DATS Reviews

Pallavi V.

Powerful, seamless integration for Microsoft.

Likeliness to Recommend

Pros

Diego N.

Incredible platform

Likeliness to Recommend

Pros

Doredore M.

M- DATS Review

Likeliness to Recommend

Pros

Title

Feature Ratings

Accounting and Financial Management

Customer Relationship Management

Scheduling

GPS Tracking

Asset Management

Fleet Maintenance

Billing

Route Planning

Route Optimization

Communications

Driver Management

Vendor Capability Ratings

Quality of Features

Ease of Implementation

Product Strategy and Rate of Improvement

Breadth of Features

Usability and Intuitiveness

Ease of Customization

Vendor Support

Business Value Created

Ease of Data Integration

Ease of IT Administration

Availability and Quality of Training