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ManageEngine ServiceDesk Plus Logo
ManageEngine ServiceDesk Plus Logo
ManageEngine

ManageEngine ServiceDesk Plus

Composite Score
7.0 /10
CX Score
7.1 /10
Category
ManageEngine ServiceDesk Plus
7.0 /10

What is ManageEngine ServiceDesk Plus?

ServiceDesk Plus is ITIL-ready help desk software with integrated Asset and Project Management capabilities. With advanced ITSM functionality and easy-to-use capability, ServiceDesk Plus helps IT support teams deliver world-class service to end users with reduced costs and complexity.

Company Details


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Awards & Recognition

ManageEngine ServiceDesk Plus won the following awards in the IT Service Management - Midmarket category

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ManageEngine ServiceDesk Plus Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ManageEngine ServiceDesk Plus.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

Down 1
Since last award

95 Plan to Renew

78 Satisfaction of Cost Relative to Value

Up 1
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
69%
Negotiation and Contract:
66%
Conflict Resolution:
79%
Strategy & Innovation:
69%
Service Experience:
78%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+72 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ManageEngine ServiceDesk Plus?

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5% Negative
17% Neutral
78% Positive

Pros

  • Acts with Integrity
  • Efficient Service
  • Caring
  • Fair

Feature Ratings

Average 76

Multi Device Capability

79

Technician Administration

79

Integrated Knowledge Management

78

Reporting

78

End User Self Serve

77

Service Catalog

75

Integration With IT Tools

74

Multi-Site Functionality

74

End User Support Solutions

74

Vendor Capability Ratings

Average 73

Ease of IT Administration

79

Business Value Created

78

Ease of Implementation

77

Quality of Features

76

Breadth of Features

76

Usability and Intuitiveness

73

Product Strategy and Rate of Improvement

73

Ease of Data Integration

71

Availability and Quality of Training

71

Ease of Customization

67

Vendor Support

67

ManageEngine ServiceDesk Plus Reviews

Peter S.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

Amazing product!

Likeliness to Recommend

8 /10

What differentiates ManageEngine ServiceDesk Plus from other similar products?

It is an all in one place ITSM tool, be it Incident management, Problem Management, Change Management. All are available in ManageEngine ServiceDesk Plus. Customization to an Organization's standards is also very possible and easy to implement

What is your favorite aspect of this product?

Ease of use and administration

What do you dislike most about this product?

A bit of issues in customizing a support group for request management

What recommendations would you give to someone considering this product?

It is an amazing product which can be fine tuned basing on your organization's needs.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Feb 2024

Interactive interface and easy to use

Likeliness to Recommend

10 /10

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Hany M.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2025

Easy to use

Likeliness to Recommend

7 /10

What differentiates ManageEngine ServiceDesk Plus from other similar products?

Easy to use and not costly

What is your favorite aspect of this product?

The selfservice and easy to implementation and doesn't require many administrators

What do you dislike most about this product?

Sometimes it takes time for the support to work on security related issues

What recommendations would you give to someone considering this product?

Compare with other products and utilize demo before purchase

Pros

  • Effective Service
  • Respectful
  • Helps Innovate
  • Reliable

Most Popular ManageEngine ServiceDesk Plus Comparisons

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