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ManageEngine ServiceDesk Plus Logo
ManageEngine ServiceDesk Plus Logo
ManageEngine

ManageEngine ServiceDesk Plus

Composite Score
7.0 /10
CX Score
7.1 /10
Category
ManageEngine ServiceDesk Plus
7.0 /10

What is ManageEngine ServiceDesk Plus?

ServiceDesk Plus is ITIL-ready help desk software with integrated Asset and Project Management capabilities. With advanced ITSM functionality and easy-to-use capability, ServiceDesk Plus helps IT support teams deliver world-class service to end users with reduced costs and complexity.

Company Details


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Awards & Recognition

ManageEngine ServiceDesk Plus won the following awards in the IT Service Management - Midmarket category

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ManageEngine ServiceDesk Plus Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ManageEngine ServiceDesk Plus.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

Down 1
Since last award

95 Plan to Renew

78 Satisfaction of Cost Relative to Value

Up 1
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
69%
Negotiation and Contract:
66%
Conflict Resolution:
79%
Strategy & Innovation:
69%
Service Experience:
78%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+72 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ManageEngine ServiceDesk Plus?

Chart

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5% Negative
17% Neutral
78% Positive

Pros

  • Acts with Integrity
  • Efficient Service
  • Caring
  • Fair

Feature Ratings

Average 76

Multi Device Capability

79

Technician Administration

79

Integrated Knowledge Management

78

Reporting

78

End User Self Serve

77

Service Catalog

75

Integration With IT Tools

74

Multi-Site Functionality

74

End User Support Solutions

74

Vendor Capability Ratings

Average 73

Ease of IT Administration

79

Business Value Created

78

Ease of Implementation

77

Quality of Features

76

Breadth of Features

76

Usability and Intuitiveness

73

Product Strategy and Rate of Improvement

73

Ease of Data Integration

71

Availability and Quality of Training

71

Ease of Customization

67

Vendor Support

67

ManageEngine ServiceDesk Plus Reviews

Mayowa J.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

High efficiency in managing IT services tasks

Likeliness to Recommend

8 /10

What differentiates ManageEngine ServiceDesk Plus from other similar products?

Ease to Use I love the personalized views and real-time metrics. It's user friendly.

What is your favorite aspect of this product?

Automated Workflow It reduce manual stress of assigning workflows and streamlines the processes.

What do you dislike most about this product?

Integration Limited integration issues with systems already in use in the Company.

What recommendations would you give to someone considering this product?

Integration Improve the interface connection with other systems and ease customization

Pros

  • Reliable
  • Enables Productivity
  • Acts with Integrity
  • Transparent

Paul Y.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2023

Fantastic Experience

Likeliness to Recommend

9 /10

What differentiates ManageEngine ServiceDesk Plus from other similar products?

Simple and effective

What is your favorite aspect of this product?

Easy to implement, use and navigate

What do you dislike most about this product?

I have zero dislike

What recommendations would you give to someone considering this product?

Excellent tool to recommend to everyone

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Steffan L.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2023

Solid ITSM Solution With Room For Improvement

Likeliness to Recommend

6 /10

What differentiates ManageEngine ServiceDesk Plus from other similar products?

I would say that it is cost affective what is very attractive compared to other solutions

What is your favorite aspect of this product?

The self service tool empowers end users to resolve common issues on their own

What do you dislike most about this product?

It has a rather complex setup which results in a high learning curve for new users.

What recommendations would you give to someone considering this product?

Have a comprehensive understanding of your current IT setup and requirements. Request demos and trials of the service this will allow you to evaluate the user interface and features

Pros

  • Trustworthy
  • Efficient Service
  • Client Friendly Policies
  • Fair

Cons

  • Commodity Features
  • Slower Product Innovation
  • Less Performance Enhancing

Most Popular ManageEngine ServiceDesk Plus Comparisons

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