

What is ManageEngine ServiceDesk Plus?
ServiceDesk Plus is ITIL-ready help desk software with integrated Asset and Project Management capabilities. With advanced ITSM functionality and easy-to-use capability, ServiceDesk Plus helps IT support teams deliver world-class service to end users with reduced costs and complexity.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceManageEngine ServiceDesk Plus Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on ManageEngine ServiceDesk Plus.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
82 Likeliness to Recommend
Down
1
Since last award
95 Plan to Renew
78 Satisfaction of Cost Relative to Value
Up
1
Since last award
Emotional Footprint Overview
- Product Experience:
- 69%
- Negotiation and Contract:
- 66%
- Conflict Resolution:
- 79%
- Strategy & Innovation:
- 69%
- Service Experience:
- 78%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+72 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ManageEngine ServiceDesk Plus?
Pros
- Acts with Integrity
- Efficient Service
- Caring
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Multi Device Capability
Technician Administration
Integrated Knowledge Management
Reporting
End User Self Serve
Service Catalog
Integration With IT Tools
Multi-Site Functionality
End User Support Solutions
Vendor Capability Ratings
Ease of IT Administration
Business Value Created
Ease of Implementation
Quality of Features
Breadth of Features
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Ease of Data Integration
Availability and Quality of Training
Ease of Customization
Vendor Support
ManageEngine ServiceDesk Plus Reviews
Fellipe S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Aug 2023
Needs support improvement
Likeliness to Recommend
What differentiates ManageEngine ServiceDesk Plus from other similar products?
It's a good product. Easy to use.
What is your favorite aspect of this product?
The fact that it's fully costumazible
What do you dislike most about this product?
The support
What recommendations would you give to someone considering this product?
It's a very steady product with a lot of functionalities
Pros
- Continually Improving Product
- Efficient Service
- Effective Service
- Caring

Hüseyin D.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Apr 2023
One of the best service management tool
Likeliness to Recommend
What differentiates ManageEngine ServiceDesk Plus from other similar products?
It support many features like integration with lots of platforms.
What is your favorite aspect of this product?
Service desk plus is completely customizable.
What do you dislike most about this product?
Upgrade option is a bit hard to do.
What recommendations would you give to someone considering this product?
If you need a service management tool with good pricing, go for Manage Engine Service Desk Plus
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Efficient Service

Derek A.
- Role: Information Technology
- Industry: Retail
- Involvement: IT Leader or Manager
Submitted Feb 2023
Good set of tools and features for the cost.
Likeliness to Recommend
What differentiates ManageEngine ServiceDesk Plus from other similar products?
Cost, Service now is a better product in my opinion but is significantly more expensive. Mange Engine does still have a great set of features for the cost.
What is your favorite aspect of this product?
Cost and simplicity of the interface. found it easy to navigate.
What do you dislike most about this product?
Not as customisable as Service Now and reporting can be tricky to work around at times
What recommendations would you give to someone considering this product?
If you are on a budget this is a great option
Pros
- Reliable
- Enables Productivity
- Respectful
- Fair