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ManageEngine ServiceDesk Plus Logo
ManageEngine ServiceDesk Plus Logo
ManageEngine

ManageEngine ServiceDesk Plus

Composite Score
7.0 /10
CX Score
7.1 /10
Category
ManageEngine ServiceDesk Plus
7.0 /10

What is ManageEngine ServiceDesk Plus?

ServiceDesk Plus is ITIL-ready help desk software with integrated Asset and Project Management capabilities. With advanced ITSM functionality and easy-to-use capability, ServiceDesk Plus helps IT support teams deliver world-class service to end users with reduced costs and complexity.

Company Details


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Awards & Recognition

ManageEngine ServiceDesk Plus won the following awards in the IT Service Management - Midmarket category

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ManageEngine ServiceDesk Plus Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ManageEngine ServiceDesk Plus.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

Down 1
Since last award

95 Plan to Renew

78 Satisfaction of Cost Relative to Value

Up 1
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
69%
Negotiation and Contract:
66%
Conflict Resolution:
79%
Strategy & Innovation:
69%
Service Experience:
78%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+72 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ManageEngine ServiceDesk Plus?

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5% Negative
17% Neutral
78% Positive

Pros

  • Acts with Integrity
  • Efficient Service
  • Caring
  • Fair

Feature Ratings

Average 76

Multi Device Capability

79

Technician Administration

79

Integrated Knowledge Management

78

Reporting

78

End User Self Serve

77

Service Catalog

75

Integration With IT Tools

74

Multi-Site Functionality

74

End User Support Solutions

74

Vendor Capability Ratings

Average 73

Ease of IT Administration

79

Business Value Created

78

Ease of Implementation

77

Quality of Features

76

Breadth of Features

76

Usability and Intuitiveness

73

Product Strategy and Rate of Improvement

73

Ease of Data Integration

71

Availability and Quality of Training

71

Ease of Customization

67

Vendor Support

67

ManageEngine ServiceDesk Plus Reviews

Geoff T.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2020

Very cost effective solution! Feature-rich value

Likeliness to Recommend

9 /10

What differentiates ManageEngine ServiceDesk Plus from other similar products?

Cost vs. value

What is your favorite aspect of this product?

The service desk feature is fantastic

What do you dislike most about this product?

Sometimes the UI is a bit clunky. The PO module needs improvement.

What recommendations would you give to someone considering this product?

Worth looking at vs. higher priced solutions.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Trustworthy

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