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Mattermost Logo Award Winner Product Badge
Mattermost Logo Award Winner Product Badge
Mattermost Inc

Mattermost

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Mattermost
9.0 /10

What is Mattermost?

Mattermost is a flexible, open source messaging platform that enables secure team collaboration.

Company Details


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Awards & Recognition

Mattermost won the following awards in the Business Instant Messaging - Midmarket category

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Mattermost Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Mattermost.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

99 Plan to Renew

95 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+97 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Mattermost?

0% Negative
1% Neutral
99% Positive

Pros

  • Fair
  • Over Delivered
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 95

Notifications

96

File Sharing Collaboration

95

Cross Platform Support

95

Instant Messaging

95

Screen Sharing

94

Granular Access Management

94

Document Collaboration

94

Search

93

Voice and Video Collaboration

91

Integration With Productivity Tools

90

Task Management

89

Vendor Capability Ratings

Average 93

Ease of IT Administration

94

Ease of Implementation

94

Breadth of Features

93

Business Value Created

93

Vendor Support

93

Ease of Customization

93

Quality of Features

93

Usability and Intuitiveness

92

Product Strategy and Rate of Improvement

92

Ease of Data Integration

91

Availability and Quality of Training

91

Mattermost Reviews

Sai P.

  • Role: Human Resources
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2023

The House of All Possibilities

Likeliness to Recommend

9 /10

What differentiates Mattermost from other similar products?

Information real-time delivery with all security measures.

What is your favorite aspect of this product?

Easiest way to coordinate through effective communication,sharing and updating.

What do you dislike most about this product?

I have faced zero challenge since day one.

What recommendations would you give to someone considering this product?

This will make you to have zero hindrance in cooperation.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Bianca M.

  • Role: Human Resources
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2023

Perfect Management on Perfect Tool

Likeliness to Recommend

9 /10

What differentiates Mattermost from other similar products?

Easy to customise and personalise

What is your favorite aspect of this product?

Uncountable integrations.

What do you dislike most about this product?

I have not faced any challenge.

What recommendations would you give to someone considering this product?

The tool is excellent.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Eitan G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2023

Robust Business Instant Messaging Solution

Likeliness to Recommend

10 /10

What differentiates Mattermost from other similar products?

Mattermost has clean user interface compared to Citrix Podio.

What is your favorite aspect of this product?

It unifies team in one place where it boosts team collaboration across all business units.

What do you dislike most about this product?

The then issues are no longer a bothersome since they were rectified when I updated my iOS mobile app.

What recommendations would you give to someone considering this product?

Try mobile application since it is easy to use with no frequent log outs due to inactivity.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular Mattermost Comparisons

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