What is Meltwater?
Meltwater offers comprehensive media monitoring and analysis across online news, social media, print, broadcast, and podcasts, capturing more content and conversations than anyone else in the industry. Their news monitoring tool tracks keywords connected to the topics that matter for you and aggregates all public online and editorial content that mentions your keywords.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
79 Likeliness to Recommend
Down
1
Since last award
89 Plan to Renew
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 83%
- Negotiation and Contract:
- 74%
- Conflict Resolution:
- 84%
- Strategy & Innovation:
- 78%
- Service Experience:
- 81%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+79 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Meltwater?
Pros
- Acts with Integrity
- Fair
- Altruistic
- Security Protects
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Social Asset Management
Social Moderation and Workflow Management
Social Response Management
Social Media Channel Integration Outbound
Social Media Channel Integration Inbound
Campaign Execution
Social Post Archival
Dashboards and Visualization
Sentiment Analysis
Trend Analysis
Contextual Analysis
Vendor Capability Ratings
Breadth of Features
Quality of Features
Ease of Implementation
Ease of Data Integration
Ease of IT Administration
Availability and Quality of Training
Ease of Customization
Business Value Created
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Vendor Support
Also Featured in...
Meltwater Reviews
Thierry M.
- Role: Sales Marketing
- Industry: Electronics
- Involvement: IT Leader or Manager
Submitted Dec 2023
Unique features sometimes difficult to configure.
Likeliness to Recommend
What differentiates Meltwater from other similar products?
It serves as our all-in-one dashboard for monitoring social media and customer reviews across various channels and marketplaces, enabling us to track the global presence of our consumer electronics brands.
What is your favorite aspect of this product?
We conduct global social media monitoring from both owned and non-owned sources to collect posts, blog posts, and articles that mention our brands. We use this tool extensively to monitor customer reviews on e-commerce marketplaces in the USA, Mexico, Europe, and India, including sentiment analysis.
What do you dislike most about this product?
In 2023, features have not evolved significantly due to the acquisition by Meltwater and the consolidation of tools. Setting up and monitoring articles related to customer reviews remains challenging. We continue to face noise challenges with social media monitoring due to the common names of our brands.
What recommendations would you give to someone considering this product?
This tool offers unique features for monitoring your brand on both social media and e-commerce marketplaces. It provides valuable insights, especially if you manage a global brand. However, if you have a common brand name or need to monitor 500+ products, please exercise caution.
Pros
- Caring
- Respectful
- Client Friendly Policies
- Acts with Integrity
Cons
- Slower Product Innovation
- Inhibits Innovation
- Role: Consultant
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Dec 2023
Good set of features. Strong capability.
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Teja S.
- Role: Consultant
- Industry: Other
- Involvement: Initial Implementation
Submitted Dec 2023
Ease of access in market research & trend analysis
Likeliness to Recommend
What differentiates Meltwater from other similar products?
customer support
What is your favorite aspect of this product?
trend analysis & work flow management
What do you dislike most about this product?
Pricing plans for a individual business owner. it could be affordable, since there are many freelancers looking for such functional features that could save their time.
What recommendations would you give to someone considering this product?
It's best if you take time to understand your work and use this effienciently, because it saves lot of time.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
