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Meltwater Group

Meltwater

Composite Score
7.7 /10
CX Score
7.7 /10
Category
Meltwater
7.7 /10

What is Meltwater?

Meltwater offers comprehensive media monitoring and analysis across online news, social media, print, broadcast, and podcasts, capturing more content and conversations than anyone else in the industry. Their news monitoring tool tracks keywords connected to the topics that matter for you and aggregates all public online and editorial content that mentions your keywords.

Company Details


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Meltwater Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Meltwater.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

79 Likeliness to Recommend

Down 1
Since last award

89 Plan to Renew

81 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
83%
Negotiation and Contract:
74%
Conflict Resolution:
84%
Strategy & Innovation:
78%
Service Experience:
81%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+79 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Meltwater?

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7% Negative
7% Neutral
86% Positive

Pros

  • Acts with Integrity
  • Fair
  • Altruistic
  • Security Protects

Feature Ratings

Average 81

Social Asset Management

84

Social Moderation and Workflow Management

84

Social Response Management

84

Social Media Channel Integration Outbound

84

Social Media Channel Integration Inbound

82

Campaign Execution

82

Social Post Archival

80

Dashboards and Visualization

80

Sentiment Analysis

79

Trend Analysis

79

Contextual Analysis

74

Vendor Capability Ratings

Average 78

Breadth of Features

82

Quality of Features

81

Ease of Implementation

81

Ease of Data Integration

81

Ease of IT Administration

80

Availability and Quality of Training

78

Ease of Customization

78

Business Value Created

77

Usability and Intuitiveness

77

Product Strategy and Rate of Improvement

74

Vendor Support

74

Meltwater Reviews

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Dec 2023

Very useful and easy to use

Likeliness to Recommend

9 /10

Pros

  • Helps Innovate
  • Enables Productivity
  • Trustworthy
  • Unique Features
  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Dec 2023

Gets the job done

Likeliness to Recommend

5 /10

Pros

  • Reliable
  • Efficient Service
  • Caring
  • Respectful

Anil J.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2023

A Comprehensive Media Monitoring Platform

Likeliness to Recommend

10 /10

What differentiates Meltwater from other similar products?

Meltwater is a powerful media monitoring and intelligence platform that provides businesses with the tools they need to stay on top of their online presence. With features such as social media monitoring, brand tracking, and media analysis, Meltwater offers a comprehensive suite of tools for businesses of all sizes. The platform is easy to use, and its intuitive interface makes it easy to get started. Additionally, Meltwater's customer support is top-notch, with knowledgeable representatives available to help users with any issues they may encounter.

What is your favorite aspect of this product?

Meltwater is an excellent media monitoring platform that offers a wide range of features to help businesses stay on top of their online presence. The platform's intuitive interface and easy-to-use tools make it accessible to users of all skill levels. Additionally, Meltwater's customer support is top-notch, providing users with the assistance they need to make the most of the platform. The platform's social media monitoring and media analysis features are particularly impressive, allowing users to gain valuable insights into their online presence and track their brand's performance over time.

What do you dislike most about this product?

Meltwater's pricing can be steep for smaller businesses or individuals. Some users have reported inconsistent analytics and a potentially overwhelming user interface.

What recommendations would you give to someone considering this product?

Meltwater is a great choice for businesses seeking a comprehensive media monitoring platform. However, potential users should carefully consider pricing and take time to learn the platform's features to maximize its benefits.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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