What is Meltwater?
Gain an experienced partner who will introduce you to what’s ahead, not behind. We were the first to introduce digital media monitoring, and now we’re the first to apply AI-driven media intelligence.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
79 Likeliness to Recommend
89 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+82 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Meltwater?
Pros
- Performance Enhancing
- Fair
- Acts with Integrity
- Inspires Innovation
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Social Asset Management
Social Media Channel Integration Outbound
Social Moderation and Workflow Management
Social Response Management
Social Media Channel Integration Inbound
Dashboards and Visualization
Campaign Execution
Social Post Archival
Sentiment Analysis
Trend Analysis
Contextual Analysis
Vendor Capability Ratings
Quality of Features
Ease of Implementation
Breadth of Features
Ease of Data Integration
Usability and Intuitiveness
Ease of IT Administration
Business Value Created
Availability and Quality of Training
Ease of Customization
Vendor Support
Product Strategy and Rate of Improvement
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Meltwater Reviews
Daniel Ernesto R.
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Nov 2022
Meltwater, marketing media intelligence
Likeliness to Recommend
What differentiates Meltwater from other similar products?
We can work as a marketing group through the software created by Meltwater, its tools seem very intuitive and it does almost everything we want it to do, it is worth mentioning that at the beginning the account configuration was not easy and it took us some time to do it, then when we understood it well we got an excellent analysis for the management team and complementing the productivity of our agents.
What is your favorite aspect of this product?
It is an excellent software that analyzes and studies digital media and keeps an eye on social media. It is very easy due to the tracking it does on media and social coverage plus it is very fluid and modern. i have been able to update many agents in a maximum of 2 days.
What do you dislike most about this product?
They should create a support system or a specialized customer service to the introduction of the program due to the level of complexity in its learning curve which generates delay in the staff in addition to problems such as languages/news that had nothing to do with our sector. In addition to additional prices for each new tool that can be very helpful for us has as always and additional cost.
What recommendations would you give to someone considering this product?
Meltwater can be recommended for large management companies that can afford its license, because it is a great platform with interface, but the cost is somewhat high, but we are satisfied with the quality of service and ease of use, so there is no real need to change us for another software for the fact that we do a quality marketing management.
Pros
- Helps Innovate
- Enables Productivity
- Caring
- Respectful
- Role: Finance
- Industry: Consulting
- Involvement: End User of Application
Submitted Oct 2022
Easy Social Media Management With Meltwater
Likeliness to Recommend
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Efficient Service
Brian J.
- Role: Sales Marketing
- Industry: Gaming and Hospitality
- Involvement: End User of Application
Submitted Oct 2022
"Meltwater is an amazing tool."
Likeliness to Recommend
What differentiates Meltwater from other similar products?
It is distinct from other applications because it possesses a wide variety of functionalities. Comfort in usage in addition to adaptability. Daily email reports, fully-customizable dashboards, seamless interaction with analytics and social networks, an extensive database of media and influencers, and a contact platform are all included. Outstanding customer service and assistance that is pro-active.
What is your favorite aspect of this product?
You can't do public relations, media monitoring, or social media listening better than with Meltwater. It also has powerful analytical skills.
What do you dislike most about this product?
It has some issues with its social media posting mechanism, but the development team seems to be working hard to fix them.
What recommendations would you give to someone considering this product?
When it comes to organizations that are lean and demand maximum efficiency and efficacy when tracking and monitoring PR and social actions on a regular basis, I recommend that these businesses utilize this tool.
Pros
- Trustworthy
- Unique Features
- Efficient Service
- Effective Service
