What is Meltwater?
Gain an experienced partner who will introduce you to what’s ahead, not behind. We were the first to introduce digital media monitoring, and now we’re the first to apply AI-driven media intelligence.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
79 Likeliness to Recommend
89 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+82 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Meltwater?
Pros
- Performance Enhancing
- Fair
- Acts with Integrity
- Inspires Innovation
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Social Asset Management
Social Media Channel Integration Outbound
Social Moderation and Workflow Management
Social Response Management
Social Media Channel Integration Inbound
Dashboards and Visualization
Campaign Execution
Social Post Archival
Sentiment Analysis
Trend Analysis
Contextual Analysis
Vendor Capability Ratings
Quality of Features
Ease of Implementation
Breadth of Features
Ease of Data Integration
Usability and Intuitiveness
Ease of IT Administration
Business Value Created
Availability and Quality of Training
Ease of Customization
Vendor Support
Product Strategy and Rate of Improvement
Also Featured in...
Meltwater Reviews
Mykhailo G.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Oct 2022
Monitor, control and understand social networks
Likeliness to Recommend
What differentiates Meltwater from other similar products?
The main benefits of this program are its visual appeal and ease of use, which have been quickly adopted. We have increased customer engagement, gotten closer to the audience, and significantly improved the connection thanks to real-time monitoring, analysis, and listening on social networks. The use of keyword filters has allowed us to quickly and accurately discover specific tweets and comments, streamlining and simplifying our marketing team's work.
What is your favorite aspect of this product?
Without leaving out any information, we use Meltwater to keep track of what's happening in the company's social networks, which works well. Design-wise, it's a user-friendly application with fantastic social media management, analysis, listening, and real-time tracking capabilities. This software has tremendous versatility, and it also helps us to better listen to social networks, get to know our customers, focus on what matters most, and gather data to make more strategic decisions. The final reports produced by this tool are excellent.
What do you dislike most about this product?
I have yet to find anything about this program that I don't like; I have loved using it, and it has given me excellent results. Everything goes perfectly.
What recommendations would you give to someone considering this product?
The main reason for choosing Meltwater was its ability to listen to users and be attentive to social networks. It was acceptable and vital to start showing more empathy to the audience. I have no hesitation in recommending this tool because it allows us to monitor, collect and analyze events from various social networks in one place. We highly recommend it.
Pros
- Continually Improving Product
- Performance Enhancing
- Unique Features
- Efficient Service
Hasnain R.
- Role: Sales Marketing
- Industry: Media
- Involvement: End User of Application
Submitted Sep 2022
Features Wise Its sure the best tool
Likeliness to Recommend
What differentiates Meltwater from other similar products?
Meltwater actually tracks complete media for you about you and even your competitors which makes it super cool. They also focus a lot on RSS feeds which the majority of tools don't do. If you have Meltwater you can track each and every activity happening on the internet.
What is your favorite aspect of this product?
The best thing about Meltwater is the sentiment analysis which it creates through its Artificial Intelligence Other features which are cool about MeltWater are > Very good reports > Access to Twitter's firehose > Exporting Functions > Filters
What do you dislike most about this product?
> UI/UX is a little bit complicated > Worst thing about Meltwater is their support > Some glitches in the tool
What recommendations would you give to someone considering this product?
Its a real good tool to track the complete media and do sentiment analysis about your product but the product isn't 100% stable. So if you're looking to go through the hassle of talking to their support you're more then welcome to buy this tool Features wise it is amazingggg
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Inspires Innovation
- Role: Sales Marketing
- Industry: Retail
- Involvement: End User of Application
Submitted Jun 2022
"Melting your way to the top."
Likeliness to Recommend
Pros
- Helps Innovate
- Reliable
- Efficient Service
- Respectful
