What is Meltwater?
Gain an experienced partner who will introduce you to what’s ahead, not behind. We were the first to introduce digital media monitoring, and now we’re the first to apply AI-driven media intelligence.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
79 Likeliness to Recommend
89 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+82 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Meltwater?
Pros
- Performance Enhancing
- Fair
- Acts with Integrity
- Inspires Innovation
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Social Asset Management
Social Media Channel Integration Outbound
Social Moderation and Workflow Management
Social Response Management
Social Media Channel Integration Inbound
Dashboards and Visualization
Campaign Execution
Social Post Archival
Sentiment Analysis
Trend Analysis
Contextual Analysis
Vendor Capability Ratings
Quality of Features
Ease of Implementation
Breadth of Features
Ease of Data Integration
Usability and Intuitiveness
Ease of IT Administration
Business Value Created
Availability and Quality of Training
Ease of Customization
Vendor Support
Product Strategy and Rate of Improvement
Also Featured in...
Meltwater Reviews
Ae-Cha S.
- Role: Industry Specific Role
- Industry: Retail
- Involvement: End User of Application
Submitted Jun 2022
Has a very simple and basic interface
Likeliness to Recommend
What differentiates Meltwater from other similar products?
Meltwater allows us to manage the favorable content of our products and help us to reach and collaborate with our clients most easily and in a favorable manner. They help us to categorize the content which makes it very easy for us to handle and save all of our data and information easily and we can find the data and content easily whenever we need it. We can easily analyze the data and information so that we can easily form reports with every detail and information for our projects.
What is your favorite aspect of this product?
We can easily make it a part of our daily lives and can handle every little aspect of our projects and workplaces. To send massive and lengthy emails it is a very comfortable platform that makes it easy to share emails easily and also provides us the opportunity to review the emails by our clients.
What do you dislike most about this product?
It is very complex sometimes to organize customer data with every detail and we have to invest a lot of time and sometimes money to organize a database which is very hectic.
What recommendations would you give to someone considering this product?
I would recommend Meltwater for those who manage favorable content for their products and want easy categorization of their data.
Pros
- Performance Enhancing
- Trustworthy
- Caring
- Altruistic
Jenn E.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jun 2022
Excellent social media monitoring
Likeliness to Recommend
What differentiates Meltwater from other similar products?
the program is better than others, because it offers good customer support and is also very easy to use.
What is your favorite aspect of this product?
The program was simple and even entertaining to use. The account and support teams were always open and eager to discuss and reveal upcoming new features. MAP was used widely for event and crisis monitoring, as well as product and market research. Heartbeat was also licensed. Heartbeat assisted us in monitoring important product markets and our influence within them over time.
What do you dislike most about this product?
Occasionally, the user interface was not as intuitive as previous products I've used.
What recommendations would you give to someone considering this product?
It's a fantastic tool! In the event that you are continually monitoring and making reports, this is the tool for you
Pros
- Unique Features
- Efficient Service
- Effective Service
- Inspires Innovation
- Role: Consultant
- Industry: Healthcare
- Involvement: Vendor Selection and Purchasing
Submitted Dec 2021
Improved, but still frustrating features
Likeliness to Recommend
Pros
- Client Friendly Policies
- Fair
- Altruistic
- Acts with Integrity
Cons
- Inhibits Innovation
- Commodity Features
- Less Effective Service
