What is Meltwater?
Gain an experienced partner who will introduce you to what’s ahead, not behind. We were the first to introduce digital media monitoring, and now we’re the first to apply AI-driven media intelligence.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
79 Likeliness to Recommend
89 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+82 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Meltwater?
Pros
- Performance Enhancing
- Fair
- Acts with Integrity
- Inspires Innovation
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Social Asset Management
Social Media Channel Integration Outbound
Social Moderation and Workflow Management
Social Response Management
Social Media Channel Integration Inbound
Dashboards and Visualization
Campaign Execution
Social Post Archival
Sentiment Analysis
Trend Analysis
Contextual Analysis
Vendor Capability Ratings
Quality of Features
Ease of Implementation
Breadth of Features
Ease of Data Integration
Usability and Intuitiveness
Ease of IT Administration
Business Value Created
Availability and Quality of Training
Ease of Customization
Vendor Support
Product Strategy and Rate of Improvement
Also Featured in...
Meltwater Reviews
Luke H.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Dec 2021
Great to use - made life easier
Likeliness to Recommend
What differentiates Meltwater from other similar products?
Everything you might need in one handy package.
What is your favorite aspect of this product?
Able to do so much at a good price.
What do you dislike most about this product?
Amount of capabilities can be overwhelming at first.
What recommendations would you give to someone considering this product?
Give it a try and see how it can help your business.
Pros
- Enables Productivity
- Caring
- Continually Improving Product
- Reliable
Judy C.
- Role: Industry Specific Role
- Industry: Other
- Involvement: End User of Application
Submitted Sep 2021
Fantastic social media management product
Likeliness to Recommend
What differentiates Meltwater from other similar products?
I have not worked with similar product before.
What is your favorite aspect of this product?
Meltwater is very powerful product that has effectively managed our social media accounts. It has the capability to share our advertisement campaigns on our platforms to reach bigger market. It has generated Returns on Investment within a short period of time achieving our objectives.
What do you dislike most about this product?
There is ni incidence of poor performance I have experienced since I started using this tool.
What recommendations would you give to someone considering this product?
Investing in Meltwater as the advertisement platform and social media management is highly recommended for quicker returns.
Pros
- Helps Innovate
- Reliable
- Efficient Service
- Altruistic
Vivek Z.
- Role: Sales Marketing
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2021
Comprehensive Social Media Analysis & Management
Likeliness to Recommend
What differentiates Meltwater from other similar products?
Meltwater, a pioneer in media intelligence, offers companies the benefit of knowledge to remain ahead. Meltwater's multimedia analytics is used by over 30,000 organizations to maintain billions of online discussions and to obtain insights into efficiently managing their branding. Many times our tracking by Meltwater reveals a news article or social media problem that we should be alerted of. While we have other assets, Meltwater captures it a lot, so we may utilize the tool to assist us to grasp the extent of what we observe.
What is your favorite aspect of this product?
Engage, the social networking tool and the news aggregator. I have an encounter with a nice user. The UI itself is pleasant and user-friendly. The information collector may easily be configured using a fresh search and search edits if something else or a change happens. I am not just a tool user, but when they join a Communications team I also educate new staff. The simplest tool with which we need to instruct people is Meltwater by far. Interact may be easily posted.
What do you dislike most about this product?
I didn't see many drawbacks to the tool from now on. It would be good for Meltwater to include its external analysis in the initial pay service, but I am not convinced if our existing subscription can be included. It's a good platform otherwise. Our agent is always ready to assist.
What recommendations would you give to someone considering this product?
If you have to avoid persons impinging or pretending to be you on your copyright or your good reputation, you must have this instrument, since it informs you of whatever that is stated and done (on the global Web). I tried to utilize some of her other instruments, but Meltwater's business stakeholders are by far monitoring the worldwide business discussion. That's really amazing and I recommend using Meltwater for all types of social management.
Pros
- Reliable
- Trustworthy
- Unique Features
- Efficient Service
