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OpenText Corporation

OpenText APM

Composite Score
7.6 /10
CX Score
7.9 /10
Category
OpenText APM
7.6 /10

What is OpenText APM?

OpenText™ (formerly Micro Focus APM) Application Performance Management (APM) Solutions allow you to isolate problems real-time for all of your applications whether on-premise, cloud, or mobile. OpenText APM Solutions are also available with a flexible delivery model to best fit your needs. Choose from any combination of on-premise, SaaS, or hybrid to suit your existing platform and business model.

Company Details


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Awards & Recognition

OpenText APM won the following awards in the Application Performance Management - Enterprise category

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OpenText APM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on OpenText APM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

2
Since last award

99 Plan to Renew

80 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love OpenText APM?

1% Negative
8% Neutral
91% Positive

Pros

  • Enables Productivity
  • Efficient Service
  • Respectful
  • Security Protects

Feature Ratings

Average 82

Enterprise Cloud Platform Support

91

Non-Commodity Operating Systems

89

Application Discovery

89

Domain-Centric AI/ML

89

Domain-Agnostic AI/ML

86

Scalability

84

Transaction Request Performance

84

Application Request Tracing

83

Server Monitoring

83

Synthetic Monitoring (RUM)

83

Error Reporting

82

Vendor Capability Ratings

Average 79

Quality of Features

83

Ease of Implementation

83

Breadth of Features

82

Business Value Created

79

Ease of Customization

79

Ease of IT Administration

78

Usability and Intuitiveness

78

Product Strategy and Rate of Improvement

77

Vendor Support

77

Ease of Data Integration

77

Availability and Quality of Training

76

OpenText APM Reviews

Anil K.

  • Role: Operations
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jul 2022

Service level maangement

Likeliness to Recommend

9 /10

What differentiates OpenText APM from other similar products?

System monitoring

What is your favorite aspect of this product?

Synthetic monitoring

What do you dislike most about this product?

Cost Easy to use, but a bit pricey."

What recommendations would you give to someone considering this product?

System monitoring and Synthetic monitoring

Pros

  • Performance Enhancing
  • Enables Productivity
  • Efficient Service
  • Effective Service

Brienna-IOSH C.

  • Role: Public Sector
  • Industry: Not for Profit
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Make work environment effective with this tool.

Likeliness to Recommend

10 /10

What differentiates OpenText APM from other similar products?

It is an incredible tool that meets our needs as well as those of our vendors. It can uncover faults that others can't see, and that we can audit the program at any point in its lifespan. Its digitalization and collaborative capabilities are particularly impressive.

What is your favorite aspect of this product?

It's simple to set up everything, all you have to do is input your test automation data. This is a one-of-a-kind software with all of the features and functions. We've been more attentive in monitoring vital business services, and it works with nearly all standards. It contains a variety of sensors for monitoring various types of applications, and attaching all monitoring to an individual business solution or application program is a fairly simple process.

What do you dislike most about this product?

It offers a relatively restricted spectrum of connectivity with a variety of third-party software packages, as well as compatibility with non-Micro Focus products. Programming is difficult and may be irritating at times, aside from being easy to handle and the need to increase search capabilities.

What recommendations would you give to someone considering this product?

Application procedure and rapid responses will meet customer expectations, and all apps will have the finest monitoring performance. There really is no coding required, making it ideal for non-programming users. The statistics are simple to read and comprehend, and they may be presented to the customer. Without a doubt, it is a highly recommended tool.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Unique Features

Sherlonda P.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Exceptional tool for monitoring

Likeliness to Recommend

10 /10

What differentiates OpenText APM from other similar products?

Micro Focus Business Process Monitoring (BPM) is program tracking software that is meant to continuously and regularly monitor management system in order to detect performance bottlenecks before they impact users. We've been using it for over a year and it's provided us with a slew of unexpected benefits. It's a pretty useful tool.

What is your favorite aspect of this product?

Micro Focus Business Process Monitor has a panel view that looks and feels pleasant and contains all of the needed data. There are few things that can be done quickly and easily, such as opening new tickets. The most significant aspect is that it rapidly creates shortcuts for these, which will increase efficiency and is based on user interface characteristics.

What do you dislike most about this product?

The worst aspect of this application is its support staff; they are often not available when we need help, and the tool's integrations are inadequate, necessitating a lot of customization. Due to the fact that it is dependent on the cloud, there is also some lag throughout operation.

What recommendations would you give to someone considering this product?

Micro Focus Business Process Monitor has been a major boon on the application platform in terms of understanding website visitors, performing interactions, and configuring third-party tools that are assisting us in improving UI and providing the best remedy for altercation and incident handling processes. In addition, we may manage client inventories in accordance with the contract.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy

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