This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative

Or Call Us:
1-888-670-8889 (US/CAN) or
+1-703-340-1171 (International)

Microsoft Corporation

Microsoft Dynamics 365 ERP

Composite Score

7.6 /10

CX Score

7.9 /10

43 Reviews Write a Review

What is Microsoft Dynamics 365 ERP?

Enterprise resource planning (ERP) systems help organizations manage their businesses with efficiency and flexibility—bringing together finance, manufacturing, retail, supply chain, warehouse, and inventory. Optimize your financials and operations to drive growth and make real-time, data-driven decisions at global scale—all with an intelligent, modern business application.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Microsoft Dynamics 365 ERP won the following awards in the Supply Chain Management category

Filter By

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2022 Data Quadrant Gold Medalist

2022

9 Top Rated Capabilities

8 Top Rated Features

2022

Microsoft Dynamics 365 ERP Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Dynamics 365 ERP.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

94 Plan to Renew

Up 1
Since last award

76 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

undefined

{y}

{name}

Emotional Footprint Overview

Product Experience:: 95%
Negotiation and Contract:: 92%
Conflict Resolution:: 94%
Strategy & Innovation:: 92%
Service Experience:: 94%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Dynamics 365 ERP?

5% Negative

2% Neutral

93% Positive

Pros

Respectful
Trustworthy
Security Protects
Fair

Feature Ratings

Average 79

Inventory Management

Supplier Management

Customer Service

Order Management

Shipping Management

Demand Planning

Transportation Management

Returns Management

Forecasting and Planning

Manufacturing Planning and Production

Procurement Management

Vendor Capability Ratings

Average 76

Ease of Implementation

Quality of Features

Breadth of Features

Availability and Quality of Training

Ease of IT Administration

Business Value Created

Ease of Customization

Usability and Intuitiveness

Ease of Data Integration

Vendor Support

Product Strategy and Rate of Improvement

Also Featured in...

Enterprise Resource Planning - Enterprise

Translation missing: en.product_page.ratings.score 7.8

View Microsoft Dynamics 365 ERP in this category (opens in a new tab)

Core Financial Management

Translation missing: en.product_page.ratings.score 7.7

View Microsoft Dynamics 365 ERP in this category (opens in a new tab)

Microsoft Dynamics 365 ERP Reviews

Steven G.

Role: Consultant
Industry: Consulting
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Feb 2025

Excellent product for all industries

Likeliness to Recommend

9 /10

What differentiates Microsoft Dynamics 365 ERP from other similar products?

Its ease to use and its user friendly interface and features

What is your favorite aspect of this product?

Its reliability and the integration it provides for all the business processes

What do you dislike most about this product?

Sometimes it overcomplicates certain configurations

What recommendations would you give to someone considering this product?

To compare it with other available options in the market and that will give them the tools to make an informed decision

Pros

Reliable
Performance Enhancing
Enables Productivity
Efficient Service

Nyengeterai Faith M.

Role: Operations
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2024

Great product

Likeliness to Recommend

9 /10

What differentiates Microsoft Dynamics 365 ERP from other similar products?

Work flow process and escalation

What is your favorite aspect of this product?

Ease of escalation and multi phased approval processes

What do you dislike most about this product?

Can Be technical and not easy to understand

What recommendations would you give to someone considering this product?

Good for large organisations

Pros

Reliable
Helps Innovate
Continually Improving Product
Performance Enhancing

Candy L.

Role: Operations
Industry: Transportation
Involvement: Vendor Management and Renewal

Validated Review

Verified Reviewer

Submitted Nov 2023

easy to use

Likeliness to Recommend

8 /10

What differentiates Microsoft Dynamics 365 ERP from other similar products?

Good tool, user-friendly

What is your favorite aspect of this product?

Improve efficiency

What do you dislike most about this product?

Based on company budget

What recommendations would you give to someone considering this product?

Worth system to invest

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Latest Research

Microsoft Dynamics 365 ERP

What is Microsoft Dynamics 365 ERP?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Gold Medalist

2024 Data Quadrant Gold Medalist

2023 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

Microsoft Dynamics 365 ERP Ratings

84 Likeliness to Recommend

94 Plan to Renew

Up 1 Since last award

76 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Microsoft Dynamics 365 ERP?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Inventory Management Includes units tracking and purchasing, backorder status, and product history through barcodes, RFID, IoT and other methods of tracking inventory

Supplier Management Ability to generate, sort and categorize vendor profiles and/or including supplier collaboration, quarterly Business Review Meetings, Scorecards, KPI and SLA's.

Customer Service Support for deliver, returns, schedule changes, and any other product challenges

Order Management Includes order entry, order processing, order tracking, and parts management.

Shipping Management Includes batch orders, packing slips and labels, rate calculations and tracking details.

Demand Planning Demand forecasting, capacity planning, product flow planning, scheduling, and "what-if" analysis.

Transportation Management Includes carrier and fleet management, as well as routing and scheduling.

Returns Management Includes returns quality check, pending returns, and dispute case tracking.

Forecasting and Planning Includes historical "what-if" analysis, data separation, and demand shaping capacity.

Manufacturing Planning and Production Transformation of raw materials to finished goods, assembling, kitting, and quality

Procurement Management Includes purchasing and procurement management, as well as supplier management and optimization.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Enterprise Resource Planning - Enterprise

Core Financial Management

Microsoft Dynamics 365 ERP Reviews

Steven G.

Excellent product for all industries

Likeliness to Recommend

Pros

Nyengeterai Faith M.

Great product

Likeliness to Recommend

Pros

Candy L.

easy to use

Likeliness to Recommend

Pros

Most Popular Microsoft Dynamics 365 ERP Comparisons

Oracle Supply Chain Management

SAP Supply Chain Management

IBM Sterling Supply Chain Business Network

DELMIA Quintiq Supply Chain Planning

SAS Supply Chain Intelligence

Arkieva

Title

Up 1
Since last award

Feature Ratings

Inventory Management

Supplier Management

Customer Service

Order Management

Shipping Management

Demand Planning

Transportation Management

Returns Management

Forecasting and Planning

Manufacturing Planning and Production

Procurement Management

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Breadth of Features

Availability and Quality of Training

Ease of IT Administration

Business Value Created

Ease of Customization

Usability and Intuitiveness

Ease of Data Integration

Vendor Support

Product Strategy and Rate of Improvement